Luxury F&B Leader: Guest Experience & Service

The Fullerton Hotels and Resorts; Santo Niño 1st; Presencial; PHP 502.000 - 725.000; Jornada completa

Descripción de la vacante

The Fullerton Hotels and Resorts in the Philippines seeks a dedicated Supervisor to lead daily F&B operations with Forbes 5-Star standards. You will coach team members, oversee service execution, and ensure guests receive anticipatory, personalized, and gracious service.

In this role you’ll monitor service flow, uphold SOPs and brand standards, and address guest concerns promptly. Strong attention to detail and the ability to perform in high-volume, quality-driven environments are essential.

Formación

• Minimum 2–4 years’ experience in F&B service operations.
• Experience in luxury or 5-star hotel environment preferred.

Responsabilidades

• Support daily outlet operations in line with Forbes 5-Star standards.
• Supervise service areas, ensuring setup, readiness, and execution during all meal periods.
• Ensure SOPs, service sequences, and brand standards are followed.
• Monitor service flow and escalate issues promptly as needed.
• Ensure promotions and guest requests are executed accurately.
• Lead by example delivering anticipatory, personalized service.
• Engage with guests to ensure satisfaction and resolve concerns professionally.
• Collect guest feedback and communicate insights to management for service improvement.
• Ensure staff demonstrate proper service etiquette, grooming, and communication standards.

Conocimientos

Leadership

Guest service

Attention to detail

Coaching

Descripción del empleo

The Fullerton Hotels and Resorts in the Philippines seeks a dedicated Supervisor to lead daily F&B operations with Forbes 5-Star standards. You will coach team members, oversee service execution, and ensure guests receive anticipatory, personalized, and gracious service.

In this role you’ll monitor service flow, uphold SOPs and brand standards, and address guest concerns promptly. Strong attention to detail and the ability to perform in high-volume, quality-driven environments are essential.