F&B Supervisor (Cake Shop)

The Fullerton Hotels and Resorts; Santo Niño 1st; On-site; PHP 502,000 - 725,000; Full time

Job summary

The Fullerton Hotels and Resorts in the Philippines seeks a dedicated Supervisor to lead daily F&B operations with Forbes 5-Star standards. You will coach team members, oversee service execution, and ensure guests receive anticipatory, personalized, and gracious service.

In this role you’ll monitor service flow, uphold SOPs and brand standards, and address guest concerns promptly. Strong attention to detail and the ability to perform in high-volume, quality-driven environments are essential.

Qualifications

• Minimum 2–4 years’ experience in F&B service operations.
• Experience in luxury or 5-star hotel environment preferred.

Responsibilities

• Support daily outlet operations in line with Forbes 5-Star standards.
• Supervise service areas, ensuring setup, readiness, and execution during all meal periods.
• Ensure SOPs, service sequences, and brand standards are followed.
• Monitor service flow and escalate issues promptly as needed.
• Ensure promotions and guest requests are executed accurately.
• Lead by example delivering anticipatory, personalized service.
• Engage with guests to ensure satisfaction and resolve concerns professionally.
• Collect guest feedback and communicate insights to management for service improvement.
• Ensure staff demonstrate proper service etiquette, grooming, and communication standards.

Skills

Leadership

Guest service

Attention to detail

Coaching

Job description

The Supervisor acts as a visible floor leader, overseeing service execution, coaching team members, coordinating daily operations, and ensuring all service, quality, and brand standards are upheld. The position plays a key role in creating memorable guest experiences through attention to detail, anticipatory service, and professional leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned.

Operational Leadership

• Support the Assistant Manager / Outlet Manager in executing daily outlet operations in line with Forbes 5-Star standards

• Supervise service areas and ensure correct setup, readiness, and execution during all meal periods

• Ensure all Standard Operating Procedures (SOPs), service sequences, and brand standards are consistently followed

• Monitor service flow and address operational challenges promptly, escalating issues when required

• Ensure accurate execution of outlet promotions, special events, and guest requests

Guest Experience & Service Excellence

• Lead by example in delivering anticipatory, personalized, and gracious service

• Proactively engage with guests to ensure satisfaction and resolve concerns professionally

• Collect guest feedback and communicate insights to management for service improvement

• Ensure staff demonstrate proper service etiquette, grooming, and communication standards at all times

Team Leadership & Development

• Lead by example in delivering anticipatory, personalized, and gracious service

• Proactively engage with guests to ensure satisfaction and resolve concerns professionally

• Collect guest feedback and communicate insights to management for service improvement

• Ensure staff demonstrate proper service etiquette, grooming, and communication standards at all times

Requirements

• Minimum 2–4 years’ experience in Food & Beverage service operations

• Previous experience in a luxury or 5-Star hotel environment preferred

• High attention to detail, service quality, cleanliness, and consistency

• Ability to work effectively in high-volume, quality-driven environments