[LPS] IT Admin

Lenovo PCCW Solutions Limited; Santo Niño 1st; On-site; PHP 279,000 - 446,000; Full time

Job summary

Lenovo PCCW Solutions Limited in the Philippines is seeking an IT Administrative professional to support the IT department. You will manage asset inventories, track equipment issuance, and coordinate service requests in the ITSM portal while ensuring documentation aligns with WOG standards.

The role involves collaborating with IT teams, vendors, and internal stakeholders, maintaining policy documents, and supporting onboarding/offboarding processes.

Qualifications

• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong organisational skills and attention to detail.
• Good verbal and written communication skills.
• Basic knowledge of IT systems and terminology.
• Experience with ITSM tools such as ServiceNow and BMC is advantageous.

Responsibilities

• Maintain and update IT asset inventory records in line with WOG guidelines.
• Track issuance, transfer, and return of IT equipment with proper documentation.
• Raise, update, and monitor service requests in the ITSM portal.
• Coordinate with vendors for quotations, deliveries, and invoice processing.
• Maintain documentation of IT policies, user guides, and SOPs.
• Log and follow up on IT support issues, escalate when needed.
• Assist with onboarding/offboarding and account setup.
• Schedule and coordinate IT-related meetings and training.

Skills

MS Office

Organisational skills

Verbal and written communication

IT systems knowledge

ITSM tools ServiceNow

ITSM tools BMC

Tools

ServiceNow

BMC

Job description

The IT Administrative plays a key role in supporting the IT department by managing administrative processes, asset tracking, and monthly reporting in alignment with Whole-of-Government (WOG) standards. You will work closely with the IT team, vendors, and internal stakeholders to ensure smooth coordination of IT support activities and accurate documentation for operational and audit purposes.

Key responsibilities

• Maintain and update IT asset inventory records (e.g. laptops, accessories, software licenses) in accordance with WOG asset management guidelines.
• Track issuance, transfer, and return of IT equipment for users, ensuring proper documentation and accountability.
• Raise, update, and monitor service requests in the ITSM portal for procurement, support, and access requirements.
• Coordinate with vendors for quotations, deliveries, and invoice processing.
• Maintain documentation of IT policies, user guides, and standard operating procedures.
• Log and follow up on IT support issues, escalating when necessary.
• Support users onboarding and offboarding processes, including account setup and asset handling.
• Schedule and coordinate IT-related meetings, briefings, and training sessions.
• Prepare and submit monthly IT reports covering asset status, service request metrics, and pending actions.
• Handle general administrative tasks such as filing, data entry, and correspondence.

About you

• Prior experience in a WOG environment or familiarity with WOG IT processes preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong organisational skills and attention to detail.
• Good verbal and written communication skills.
• Basic knowledge of IT systems and terminology.
• Experience with ITSM tools such as ServiceNow and BMC will be an advantage.