IT Asset & Operations Administrator

Lenovo PCCW Solutions Limited; Santo Niño 1st; On-site; PHP 279,000 - 446,000; Full time

Job summary

Lenovo PCCW Solutions Limited in the Philippines is seeking an IT Administrative professional to support the IT department. You will manage asset inventories, track equipment issuance, and coordinate service requests in the ITSM portal while ensuring documentation aligns with WOG standards.

The role involves collaborating with IT teams, vendors, and internal stakeholders, maintaining policy documents, and supporting onboarding/offboarding processes.

Qualifications

• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong organisational skills and attention to detail.
• Good verbal and written communication skills.
• Basic knowledge of IT systems and terminology.
• Experience with ITSM tools such as ServiceNow and BMC is advantageous.

Responsibilities

• Maintain and update IT asset inventory records in line with WOG guidelines.
• Track issuance, transfer, and return of IT equipment with proper documentation.
• Raise, update, and monitor service requests in the ITSM portal.
• Coordinate with vendors for quotations, deliveries, and invoice processing.
• Maintain documentation of IT policies, user guides, and SOPs.
• Log and follow up on IT support issues, escalate when needed.
• Assist with onboarding/offboarding and account setup.
• Schedule and coordinate IT-related meetings and training.

Skills

MS Office

Organisational skills

Verbal and written communication

IT systems knowledge

ITSM tools ServiceNow

ITSM tools BMC

Tools

ServiceNow

BMC

Job description

Lenovo PCCW Solutions Limited in the Philippines is seeking an IT Administrative professional to support the IT department. You will manage asset inventories, track equipment issuance, and coordinate service requests in the ITSM portal while ensuring documentation aligns with WOG standards.

The role involves collaborating with IT teams, vendors, and internal stakeholders, maintaining policy documents, and supporting onboarding/offboarding processes.