IT Specialist

Winance Consultancy Inc.; Makati; On-site; PHP 260,000 - 420,000; Full time

Job summary

Winance Consultancy Inc. is seeking an IT Helpdesk/Support specialist in the Philippines to handle basic tickets, provide remote and onsite assistance, and ensure ticketing workflow compliance. Responsibilities include endpoint operations, asset management, and daily maintenance tasks.

The role requires familiarity with Windows OS, basic networking, SOP adherence, and strong communication. Candidates should be prepared for shifting schedules to support 18-hour IT operations, with weekend/holiday

Qualifications

• Experience with Windows OS and basic IT troubleshooting.
• Basic networking concepts and common IT issues.
• Ability to follow SOPs and operational processes.
• Attention to asset management and record accuracy.
• Good communication and coordination skills.
• Responsible, detail-oriented, and willing to learn.

Responsibilities

• Handle basic IT tickets and user requests (accounts, software, hardware, printers, and basic network issues).
• Provide remote and onsite user support.
• Ensure all requests are properly processed through the standard ticketing workflow.
• Perform basic troubleshooting and escalation when necessary.
• Execute standard SOP procedures (installation, configuration, reformatting, initialization, deployment, etc.).
• Maintain and support endpoint devices such as PCs, laptops, printers, and peripherals.
• Assist with software installation and basic system configuration.
• Support daily operational and maintenance activities.
• Assist with basic IT asset movement and deployment (check-in / check-out / transfer).
• Support warehouse and inventory operations for IT assets.
• Maintain accurate asset records and ensure timely system updates.
• Perform basic asset verification and inventory checking (system records vs physical assets).

Skills

Windows OS

IT Troubleshooting

Networking basics

SOP Compliance

Asset Management

Communication Skills

Willingness to learn

Tools

Ticketing systems

Cisco networking

FortiGate networking

Asset / Inventory systems

Virtualization

Job description

Key Responsibilities

Helpdesk & Support

• Handle basic IT tickets and user requests (accounts, software, hardware, printers, and basic network issues)
• Provide remote and onsite user support
• Ensure all requests are properly processed through the standard ticketing workflow
• Perform basic troubleshooting and escalation when necessary

System & Endpoint Operations

• Execute standard SOP procedures (installation, configuration, reformatting, initialization, deployment, etc.)
• Maintain and support endpoint devices such as PCs, laptops, printers, and peripherals Assist with software installation and basic system configuration
• Support daily operational and maintenance activities

Asset & Inventory Management

• Assist with basic IT asset movement and deployment (check-in / check-out / transfer) Support warehouse and inventory operations for IT assets
• Maintain accurate asset records and ensure timely system updates
• Perform basic asset verification and inventory checking (system records vs physical assets)

Qualifications & Requirements

• Familiar with Windows operating systems and common IT troubleshooting
• Basic understanding of networking concepts and common IT issues
• Able to follow SOPs and operational processes
• Good awareness of asset management and record accuracy
• Basic communication and coordination skills
• Responsible, detail-oriented, and willing to learn

Shift & Operational Requirement

• Must be willing to work on shifting schedules to support 18-hour IT operations, with occasional 24-hour operational coverage during peak or critical situations.
• Must be willing to work on weekends, holidays, or overtime when required
• Able to perform proper shift handover and operational endorsement
• Must have good attendance discipline and a strong sense of work responsibility

Preferred Skills (Plus Points)

• Experience with ticketing systems
• Basic knowledge of Cisco / FortiGate networking
• Experience handling IT assets or inventory systems
• Experience in Helpdesk or IT Support environment
• Experience with virtualization technologies (VMware / Proxmox / Hyper-V)