Loyalty Technical Specialist

Michael Page; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Dependent healthcare options

Wellness programs and extra leave

Job summary

Michael Page partners with a leading consumer-focused organisation to deliver innovative digital experiences, customer engagement, and loyalty solutions. The role focuses on managing integrations between loyalty, CRM, and mobile platforms while ensuring real-time rewards and data integrity across channels.

You will configure automation workflows, collaborate with technology and product teams, and drive platform improvements, security, and compliance to enhance customer journeys and satisfaction.

Qualifications

• Minimum 3 years' experience in loyalty programmes, customer retention, or CRM-related functions.
• Strong experience with system integrations and data flows across platforms.
• Demonstrated project management or coordination experience.
• Excellent stakeholder management and communication skills.

Responsibilities

• Manage and support integrations between loyalty, CRM, customer engagement, mobile app, and other platforms.
• Ensure accurate real-time rewards, points calculations, and programme performance across channels.
• Maintain data integrity and synchronisation between systems and touchpoints.
• Configure and optimise automation workflows, business rules, and customer journeys.
• Coordinate with tech teams, vendors, and stakeholders to resolve issues.
• Monitor platform performance and suggest improvements for efficiency and satisfaction.
• Support fraud prevention, programme security, and compliance measures.
• Partner with product and customer experience teams to deliver seamless UX.
• Participate in system upgrades, enhancements, and new feature implementations.
• Translate technical requirements into practical business solutions.

Skills

Loyalty platforms

CRM systems

Integrations

Data flows

Stakeholder management

Project coordination

Tools

Automation tools

CRM platforms

Job description

• Build expertise in loyalty platforms, CRM, integrations, and data flows.
• Fast-track growth through high-impact projects and senior exposure.

About Our Client

Our client is a leading consumer-focused organisation committed to delivering innovative digital experiences, customer engagement solutions, and continuous business growth.

Job Description

• Manage and support integrations between loyalty, CRM, customer engagement, mobile application, and other customer-facing platforms
• Ensure accurate real-time rewards, points calculations, and programme performance across multiple channels
• Maintain data integrity and synchronisation between systems, platforms, and customer touchpoints
• Configure and optimise automation workflows, business rules, and customer journey processes
• Coordinate with technology teams, vendors, and business stakeholders to resolve system and integration issues
• Monitor platform performance and recommend improvements to drive operational efficiency and customer satisfaction
• Support fraud prevention initiatives, programme security measures, and compliance requirements
• Partner with product and customer experience teams to deliver seamless and intuitive user experiences
• Participate in system enhancement projects, platform upgrades, and new feature implementations
• Act as a trusted liaison between technical teams and business users, translating requirements into practical solutions

The Successful Applicant

• Minimum 3 years' experience in loyalty programmes, customer retention, customer engagement, CRM, product operations, or related functions
• Strong experience with system integrations, data flows, and platform connectivity
• Demonstrated project management or project coordination experience
• Strong stakeholder management and communication skills
• Ability to translate technical concepts into clear business language
• Experience working closely with technology, product, or engineering teams
• Experience within consumer finance, retail, e-commerce, FMCG, or digital businesses
• Exposure to loyalty platforms, rewards ecosystems, or customer engagement solutions
• Hands-on experience with CRM platforms and customer data environments
• Understanding of automation tools, workflow configuration, and customer journey management
• Knowledge of fraud detection, risk controls, or programme security practices
• Experience supporting mobile app, POS, or customer platform integrations

What's on Offer

• Competitive salary package & performance-based bonus opportunity
• Comprehensive healthcare coverage from day one
• Dependent healthcare benefits, including inclusive coverage options
• Wellness-focused programmes and additional leave benefits
• Opportunities for internal mobility and career advancement
• Exposure to high-visibility digital transformation and customer loyalty initiatives
• Collaborative, inclusive, and diverse workplace culture
• Opportunity to work closely with senior business leaders and influence product decisions
• Long-term career growth within a technology-driven, customer-centric organisation