Retention and Loyalty Supervisor

Michael Page; Manila; On-site; PHP 800,000 - 1,500,000; Full time

Benefits offered by this job

Hybrid work arrangement

Free meals

Gym access

Job summary

Michael Page is recruiting a Lead retention analytics and strategy expert in Manila to guide data-driven loyalty initiatives for a high-growth mobility platform. You will own analytics reports, build dashboards, and partner with cross-functional teams to optimize retention and program spend.

The role requires 3–5 years in analytics or operations, strong Excel/SQL/BI tool skills, and leadership experience to grow an analyst team.

Qualifications

• Bachelor's degree in Business, Analytics, Statistics, Finance, Economics, or a related field.
• 3–5 years of experience in operations, analytics, or business strategy in tech/fintech/ride-hailing.
• Proven experience leading and developing analyst teams to meet targets.
• Strong proficiency in Excel, Google Sheets, SQL, Tableau, Looker or similar BI tools.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Experience translating business objectives into data-driven strategies and initiatives.
• Familiarity with CRM platforms, loyalty programs, or customer lifecycle tools.
• Excellent communication and stakeholder management skills.

Responsibilities

• Ensure accuracy, quality, and timeliness of analytics reports and financial outputs.
• Drive retention and loyalty initiatives through data-driven insights.
• Analyze churn, engagement, and incentive performance to identify opportunities.
• Develop dashboards, reports, and recommendations to support business goals.
• Monitor incentive budgets and program effectiveness to optimize spend.
• Partner with cross-functional teams to execute retention strategies.
• Act as escalation point for analytics operations and issue resolution.
• Track industry trends and best practices in loyalty and retention.
• Support KPI reviews, planning, and stakeholder presentations.

Skills

Leadership

Stakeholder management

Data storytelling

Education

Bachelor's degree in Business/Analytics/Statistics/Finance/Economics

Tools

Excel

Google Sheets

SQL

Tableau

Looker

Job description

Lead retention analytics and strategy for a high-growth mobility platform.

Flexible work setup, strong benefits, and fast career progression.

About Our Client

Our client is a leading Philippine ride-hailing and mobility platform with millions of app downloads and a nationwide network of rider-partners. The company is mission-driven, leveraging transportation technology to improve livelihoods and create meaningful social impact across the country.

Job Description

• Ensure accuracy, quality, and timeliness of analytics reports and financial outputs.
• Drive retention and loyalty initiatives through data-driven insights.
• Analyze churn, engagement, and incentive performance to identify opportunities.
• Develop dashboards, reports, and recommendations that support business goals.
• Monitor incentive budgets and program effectiveness to optimize spend.
• Partner with cross-functional teams to execute retention strategies.
• Act as the escalation point for analytics operations and issue resolution.
• Track industry trends and best practices in loyalty and retention.
• Support KPI reviews, planning, and stakeholder presentations.

The Successful Applicant

• Bachelor's degree in Business, Analytics, Statistics, Finance, Economics, or a related field.
• 3-5 years of experience in operations, analytics, or business strategy, preferably in tech, fintech, ride-hailing, or marketplace companies.
• Proven experience leading and developing analyst teams to achieve performance targets.
• Strong proficiency in Excel, Google Sheets, SQL, Tableau, Looker, or similar BI tools.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Experience translating business objectives into data-driven strategies and operational initiatives.
• Familiarity with CRM platforms, loyalty programs, or customer lifecycle management tools.
• Excellent communication and stakeholder management skills, with the ability to simplify complex insights.

What\'s on Offer

• Career advancement in a fast-growing tech company.
• Hybrid and flexible work arrangement.
• Free meals and gym access.
• Strong work-life balance culture.
• Exposure to innovative, data-driven projects and multicultural teams.