Customer Experience Lead: CX Program Architect

PJ Lhuillier Group of Companies; Makati; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

PJ Lhuillier Group of Companies in Makati is seeking a Customer Experience-focused leader to align CX strategies with corporate objectives and drive continuous improvements across units. The role emphasizes developing interventions for CX programs and building training culture.

You will collaborate with the Department Head, manage CX projects end-to-end, and monitor impact metrics while ensuring timely execution and budget adherence.

Qualifications

• Minimum 2 years of work experience as an officer or supervisor in a customer service-oriented field and/or marketing-related environment.
• Experience in client management programs, program design, and marketing benchmarking is an advantage.
• Strong communication, analytical, and project management skills.
• Willing to work in Makati.

Responsibilities

• Develop CX programs and initiatives end-to-end.
• Assist in formulating CX strategies to drive continuous improvement.
• Prepare regular reports on CX program status, plans and progress.
• Coordinate with internal stakeholders and cross-functional teams for CX project execution.
• Implement, monitor and evaluate CX programs to ensure effectiveness.
• Monitor budgets versus actual expenses and prepare variance reports.
• Lead special CX projects and provide support to business units.

Education

Business-related or behavioral science degree

Job description

PJ Lhuillier Group of Companies in Makati is seeking a Customer Experience-focused leader to align CX strategies with corporate objectives and drive continuous improvements across units. The role emphasizes developing interventions for CX programs and building training culture.

You will collaborate with the Department Head, manage CX projects end-to-end, and monitor impact metrics while ensuring timely execution and budget adherence.