Loyalty Growth Architect

The Bistro Group; Philippines; On-site; PHP 800,000 - 1,400,000; Full time

Job summary

The Bistro Group is seeking a Loyalty Manager to lead development and growth of all loyalty programs across its brands. You will partner with Marketing, IT, Operations, and Finance to deliver engaging and rewarding experiences that increase engagement, visits, and incremental sales.

Responsibilities include strategy development, daily program operations, data-driven decision making, and cross-functional execution of campaigns and promotions to optimize performance and ROI.

Qualifications

• Bachelor’s degree in Marketing, Business Management, or related field.
• 3–5 years of loyalty management, CRM, digital marketing, or customer engagement.
• Strong analytical skills to interpret data and create insights.
• Experience with CRM/loyalty platforms, mobile apps, or digital systems is an advantage.
• Excellent project management, communication, and stakeholder coordination skills.
• Highly organized, detail-oriented, and able to work in a fast-paced environment.
• Customer-Centric Mindset
• Data Analysis & Reporting
• Strategic Planning
• Project & Stakeholder Management

Responsibilities

• Lead the end-to-end loyalty program strategy, development, and enhancement.
• Oversee daily operations of the loyalty platform, onboarding, rewards, redemptions, and customer support coordination.
• Analyze member behavior, transaction patterns, and campaign performance to guide data-driven decisions.
• Collaborate with Marketing to create targeted loyalty campaigns and promotions.
• Coordinate with Operations, Brand Teams, and Finance to ensure proper rollout and budgeting.
• Ensure seamless customer experience across digital and in-store touchpoints and handle escalations.

Skills

Analytical skills

PM & coordination

Stakeholder management

Customer-centric mindset

Data analysis & reporting

Strategic planning

Education

Bachelor’s degree in Marketing or related field

Tools

CRM platforms

Mobile apps

Digital systems

Job description

The Bistro Group is seeking a Loyalty Manager to lead development and growth of all loyalty programs across its brands. You will partner with Marketing, IT, Operations, and Finance to deliver engaging and rewarding experiences that increase engagement, visits, and incremental sales.

Responsibilities include strategy development, daily program operations, data-driven decision making, and cross-functional execution of campaigns and promotions to optimize performance and ROI.