Logistics Team Lead - KPI-Driven People Leader

DSV - Global Transport and Logistics; Parañaque; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

DSV – Global transport and logistics in Manila seeks a Team Leader to ensure high-quality control tower service, drive KPI performance, and mentor staff.

You will conduct regular team meetings, manage escalations, and collaborate with stakeholders to meet client requirements while aligning with the company's IMS/QHSE standards.

This role demands strong leadership, resilience, and the ability to coordinate across ISCC and local teams to improve processes and service delivery.

Qualifications

• Strong leadership experience
• Above average communications skills
• Freight-forwarding / logistics education is an advantage
• Knowledge in different transport management system is an advantage
• Proficient in MS-Office (Outlook /Excel)
• Familiar with web-based applications / Internet
• Quick comprehension and focused work
• Resilience, ability to prioritize and meet deadlines
• Interpersonal skills and teamwork
• Flexibility to meet customer demands / service attitude

Responsibilities

• Meet the team’s KPI performance and ensure SLA compliance.
• Develop staff through coaching and mentoring.
• Conduct team meetings and daily huddles for alignment.
• Coordinate performance reviews with stakeholders and ensure timely reports.
• Address performance issues and escalate as needed.
• Support supervisors in achieving KPIs.
• Participate in process improvements and SOP updates.
• Lead onboarding and training of new team members.
• Escalate irregularities per SOP and handle 1st level escalations.
• Collaborate with branches and customers to resolve accuracy issues.

Skills

Leadership

Communication

Transport management systems

MS-Office

Web-based applications

Team player

Interpersonal skills

Flexibility

Prioritization

Quick comprehension

Education

Freight-forwarding / logistics education

Tools

MS-Office (Outlook/Excel)

Transport management systems

Job description

DSV – Global transport and logistics in Manila seeks a Team Leader to ensure high-quality control tower service, drive KPI performance, and mentor staff.

You will conduct regular team meetings, manage escalations, and collaborate with stakeholders to meet client requirements while aligning with the company's IMS/QHSE standards.

This role demands strong leadership, resilience, and the ability to coordinate across ISCC and local teams to improve processes and service delivery.