Team Lead, Global Customs Ops & Process Optimization

DSV Road GmbH; Parañaque; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

DSV is seeking a senior operations leader for the Manila-based ISSC Customs team. You will oversee migrations of countries into the MNL ISSC Customs unit and drive process optimization, accountability, and ownership across the team.

You will monitor performance against SLAs, provide guidance on process design, and implement improvements to increase productivity while ensuring quality and compliance under NDA and SOPs. Engage stakeholders and coach team leads to meet KPI targets.

Qualifications

• Operational and Team Management.
• Oversee assigned countries migrated into MNL ISSC Customs team.
• Strategize to drive process optimization, accountability, and ownership.
• Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA).
• Provide guidance on process design and optimization.
• Propose process changes where needed to drive efficiency and improve execution.
• Act as an ambassador of BSS MNL ISSC.
• Prepare and present performance report to internal and external stakeholders.
• Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs.
• Work closely with the associates to increase productivity and assist in creating positive working relationships with all stakeholders.
• Maintain all areas of Health and Safety relevant to the working environment & staff teams.
• Planning and organization of resources planning and requirements.
• Escalation of irregularities to Business Support Services Manager for Customs.
• Perform weekly coaching with team leads.
• Take the lead to help resolve reoccurring issues.
• Drive continuous improvement of the team and related processes.
• Work under the direction of superiors.
• Drives completion of tasks and processes within agreed SLA to leaders and members.
• Proactively find means to deliver and raise the performance of the teams managed.
• Actively engage with relevant Stakeholders and conduct regular touchpoints.
• Team Leadership & Coaching:
• Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort.
• Motivate and inspire team leaders and members.
• Lead by setting a good example (role model) – behavior consistent with words.
• Facilitate problem solving and collaboration.
• Intervene when necessary to aid the group in resolving issues.
• Help keep the team focused & on track.
• Ensure to meet KPI Targets.
• Implementation support (off- / on-site) for the migration of countries under Customs team.
• Resolution of issues on operational level and address employee performance & conduct as needed.

Responsibilities

• Oversee assigned countries migrated into MNL ISSC Customs team.
• Strategize to drive process optimization, accountability, and ownership.
• Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA).
• Provide guidance on process design and optimization.
• Propose process changes where needed to drive efficiency and improve execution.
• Act as an ambassador of BSS MNL ISSC.
• Prepare and present performance report to internal and external stakeholders.
• Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs.
• Work closely with the associates to increase productivity and assist in creating positive working relationships with all stakeholders.
• Maintain all areas of Health and Safety relevant to the working environment & staff teams.
• Planning and organization of resources planning and requirements.
• Escalation of irregularities to Business Support Services Manager for Customs.
• Perform weekly coaching with team leads.
• Take the lead to help resolve reoccurring issues.
• Drive continuous improvement of the team and related processes.
• Work under the direction of superiors.
• Drives completion of tasks and processes within agreed SLA to leaders and members.
• Proactively find means to deliver and raise the performance of the teams managed.
• Actively engage with relevant Stakeholders and conduct regular touchpoints.
• Team Leadership & Coaching:
• Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort.
• Motivate and inspire team leaders and members.
• Lead by setting a good example (role model) – behavior consistent with words.
• Facilitate problem solving and collaboration.
• Intervene when necessary to aid the group in resolving issues.
• Help keep the team focused & on track.
• Ensure to meet KPI Targets.
• Implementation support (off- / on-site) for the migration of countries under Customs team.
• Resolution of issues on operational level and address employee performance & conduct as needed.

Job description

DSV is seeking a senior operations leader for the Manila-based ISSC Customs team. You will oversee migrations of countries into the MNL ISSC Customs unit and drive process optimization, accountability, and ownership across the team.

You will monitor performance against SLAs, provide guidance on process design, and implement improvements to increase productivity while ensuring quality and compliance under NDA and SOPs. Engage stakeholders and coach team leads to meet KPI targets.