Global Customs Team Lead: Process & People Coach

DSV Road GmbH; Parañaque; On-site; PHP 720,000 - 880,000; Full time

Job summary

DSV is seeking an experienced Operations Manager to lead the MNL ISSC Customs team in Manila. You will oversee performance, drive process improvements, ensure SLA compliance, and coordinate with stakeholders to optimize workflows.

You will mentor team leads, manage planning and resources, and escalate issues to senior management. Join a global leader in transport and logistics and help deliver reliable service across borders.

Qualifications

• Leadership and people management experience required.
• Strong problem-solving and process-improvement mindset.

Responsibilities

• Oversee the MNL ISSC Customs team and related processes.
• Drive continuous improvement and ensure KPI targets are met.
• Coordinate with internal stakeholders to optimize workflows and increase productivity.
• Provide coaching to team leads and resolve recurring issues.

Skills

Team leadership

Coaching

Performance management

Process optimization

SLA compliance

Stakeholder management

Resource planning

Job description

DSV is seeking an experienced Operations Manager to lead the MNL ISSC Customs team in Manila. You will oversee performance, drive process improvements, ensure SLA compliance, and coordinate with stakeholders to optimize workflows.

You will mentor team leads, manage planning and resources, and escalate issues to senior management. Join a global leader in transport and logistics and help deliver reliable service across borders.