Logistics Operations Associate — Onsite, Hands-On

Shipzy PH; Silang; On-site; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Government-mandated benefits

Direct exposure to founders

Job summary

Shipzy PH is seeking an Operations Staff to coordinate drivers, manage bookings, and resolve customer issues in our Silang, Cavite office.

The role requires 1–3 years in operations or logistics, a bachelor's degree, and comfort with web-based tools like Google Sheets and Excel. You’ll work six days a week onsite, ensuring accurate records and timely updates for a fast-paced logistics platform.

Qualifications

• 1–3 years of experience in operations, dispatch, logistics coordination, or customer service.
• Experience in trucking, courier, freight forwarding, or last-mile delivery is a plus.
• Proficient in English and Filipino; strong written and verbal communication.
• Willing to work onsite six days a week and be reachable for urgent issues.

Responsibilities

• Assign and monitor bookings through the platform's admin dashboard
• Coordinate with drivers on pickups, drop-offs, delays, and route issues
• Track driver availability, attendance, and on-time performance
• Escalate breakdowns, accidents, or failed deliveries and follow through to resolution
• Respond to customer inquiries and booking requests across channels
• Handle complaints, delivery disputes, and rebooking requests
• Provide proactive status updates on delayed or problem shipments
• Maintain accurate records of trips, proof of delivery, and driver documents
• Prepare daily and weekly operations reports for management
• Support billing by validating trip data before invoicing

Skills

Operations coordination

Logistics

Dispatch

Customer service

Attention to detail

Excel/Google Sheets

Education

Bachelor's degree

Tools

Google Sheets

Excel

Job description

Shipzy PH is seeking an Operations Staff to coordinate drivers, manage bookings, and resolve customer issues in our Silang, Cavite office.

The role requires 1–3 years in operations or logistics, a bachelor's degree, and comfort with web-based tools like Google Sheets and Excel. You’ll work six days a week onsite, ensuring accurate records and timely updates for a fast-paced logistics platform.