Onsite Logistics Customer Care Specialist

Shipzy PH; Cavite City; On-site; PHP 312,000 - 424,000; Full time

Benefits offered by this job

Government-mandated benefits

Direct exposure to founders

Growth opportunities

Job summary

Shipzy PH, an early-stage logistics platform, is seeking a Customer Service Associate in Cavite. You will be the primary contact for customers, handling bookings, tracking deliveries, resolving concerns, and delivering timely, accurate updates across channels.

This hands-on role requires 1–3 years in customer service or logistics, excellent English and Filipino communication, and comfort with web-based tools.

Qualifications

• 1–3 years in customer service, logistics, operations, or related field.
• Bachelor's degree in any field.
• Strong written and verbal English and Filipino communication.
• Comfortable with web-based systems and spreadsheets.

Responsibilities

• Provide customer support across phone, Viber, Messenger, and email.
• Assist customers with bookings, status updates and queries.
• Update customers on pickups, deliveries, delays, and issues.
• Handle complaints, disputes, and rebooking requests professionally.
• Coordinate with drivers and operations for timely deliveries.
• Maintain records of inquiries, bookings, and resolutions.
• Prepare daily/weekly customer service reports as required.
• Identify recurring issues and propose process improvements.

Skills

Customer service

English & Filipino communication

Web-based tools

Problem solving

multitasking

Education

Bachelor's degree

Tools

CRM software

Ticketing system

Dispatch system

Logistics platforms

Job description

Shipzy PH, an early-stage logistics platform, is seeking a Customer Service Associate in Cavite. You will be the primary contact for customers, handling bookings, tracking deliveries, resolving concerns, and delivering timely, accurate updates across channels.

This hands-on role requires 1–3 years in customer service or logistics, excellent English and Filipino communication, and comfort with web-based tools.