Logistics Operations Associate — Back-End Services

DHL Global Forwarding; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

DHL Global Forwarding is hiring for a back-end services role within the BWS service line. You will support countries, regions, or global operations and ensure timely completion of tasks per SOP.

The role emphasizes collaboration, adherence to SLAs, and continuous improvement with a customer-centric approach. Strong English communication and ERP familiarity are advantageous in a logistics context.

Qualifications

• Bachelor's degree; logistics/management is an advantage.
• 0–3 years of experience in BPO or logistics; preferred.
• Air Freight experience is preferred.
• Good knowledge of MS Office and ERPs.

Responsibilities

• Understand documentation requirements and execute per SOP.
• Meet department SLAs and KPIs as defined in guidelines.
• Operate the services according to shifts and regions.
• Deliver high-quality service with timely and accurate completion.
• Collaborate with colleagues to identify improvements.
• Flag challenges to supervisor and partner promptly.
• Coordinate with stakeholders for regular communication flow.

Skills

English communication

Customer centricity

Logical reasoning

Air Freight experience

ERP exposure

Education

Bachelor's degree in logistics or management

Tools

MS Office

ERP systems

Job description

DHL Global Forwarding is hiring for a back-end services role within the BWS service line. You will support countries, regions, or global operations and ensure timely completion of tasks per SOP.

The role emphasizes collaboration, adherence to SLAs, and continuous improvement with a customer-centric approach. Strong English communication and ERP familiarity are advantageous in a logistics context.