Air Freight Operations & Customer Care Specialist

DHL Global Forwarding; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

DHL Global Forwarding is seeking an Airfreight Operations Specialist to manage shipments end-to-end, ensuring regulatory compliance and high service levels. The role involves direct customer engagement, issue resolution, and documentation accuracy.

The candidate will coordinate with cross-functional teams to optimize routing, monitor performance, and maintain data quality for timely deliveries. A logistics background and strong communication are essential for success.

Qualifications

• Bachelor's degree completed; logistics/management is a plus.
• 3–4 years of experience in logistics or air freight operations.
• Strong communication and interpersonal skills.

Responsibilities

• Engage with customers to collect shipment details and resolve issues.
• Capture and allocate costs and revenues accurately to customer profiles.
• Handle administrative tasks like bookings and required documentation.

Skills

Bachelor's degree

Air Freight ops experience

ERP usage

MS Office

Customer engagement

Education

Bachelor's degree in logistics/management

Tools

ERP software

Job description

DHL Global Forwarding is seeking an Airfreight Operations Specialist to manage shipments end-to-end, ensuring regulatory compliance and high service levels. The role involves direct customer engagement, issue resolution, and documentation accuracy.

The candidate will coordinate with cross-functional teams to optimize routing, monitor performance, and maintain data quality for timely deliveries. A logistics background and strong communication are essential for success.