FinOps & CX Excellence Lead

Maersk Global Service Centres Philippines Limited; Pasig; Presencial; PHP 900 000 - 1 300 000; Tempo integral

Resumo da oferta

Maersk Global Service Centres Philippines Limited in Manila region seeks a seasoned FinOps Leader to drive value through timely invoicing, end-to-end service excellence, and standardized FinOps processes across the network.

You will lead a diverse team in a fast-paced, matrix environment, coordinating with CX, CPMs, FPOs, and GSC teams to ensure seamless service delivery and proactive risk management.

Qualificações

• Strong experience in logistics, operations, or finance operations.
• Proven ability to lead teams and deliver performance targets.
• Experience in managing customer-focused operations.
• Strong understanding of end-to-end business processes.
• Ability to drive performance, accountability, and continuous improvement.
• Experience in handling escalations and managing risks effectively.
• Strong communication and stakeholder management skills.
• Customer-focused mindset with commitment to service excellence.
• Results-driven, with the ability to deliver through people.
• Comfortable working in a fast-paced, matrix environment.

Responsabilidades

• Set clear goals and expectations to drive high performance and accountability.
• Foster a culture of excellence, ownership, and continuous development.
• Monitor team performance and provide coaching to ensure KPI delivery.
• Oversee FinOps activities and ensure execution meets service standards.
• Champion “The Maersk Way” in team behaviors and decision-making.
• Align team initiatives with strategic goals and customer needs while proactively identifying and mitigating risks.
• Act as the escalation point for service issues and drive timely resolution.
• Escalate critical risks and lead resolution with relevant stakeholders.
• Collaborate with CX, CPMs, FPOs, and GSC teams to ensure seamless, end-to-end service delivery.
• Participate in cross-functional customer teams to drive alignment and shared accountability.
• Document, maintain, and govern area-level FinOps processes to ensure consistency and scalability.
• Streamline downstream FinOps processes to support SCM operations and joint KPI delivery.

Conhecimentos

Logistics experience

Operations

Finance operations

Team leadership

Customer-focused

Stakeholder management

Process improvement

Risk management

Escalation handling

Maersk knowledge

Descrição da oferta de emprego

Maersk Global Service Centres Philippines Limited in Manila region seeks a seasoned FinOps Leader to drive value through timely invoicing, end-to-end service excellence, and standardized FinOps processes across the network.

You will lead a diverse team in a fast-paced, matrix environment, coordinating with CX, CPMs, FPOs, and GSC teams to ensure seamless service delivery and proactive risk management.