Logistics Customer Success & Documentation Associate

Jobtailor; Pasig; On-site; PHP 240,000 - 420,000; Full time

Job summary

Jobtailor is seeking a Logistics/Customer Service Coordinator in Pasig to document and verify customer requirements, ensuring timely and accurate delivery of vendor documents and cargo. You will liaise with customers and vendors to correct any discrepancies and execute service instructions across a global team.

Ideal candidates will have a bachelor's degree, strong English communication, and a proven ability to manage multiple tasks in a fast-paced logistics environment, with a focus on process

Qualifications

• Bachelor's degree required.
• Excellent written and oral English communication skills.
• Proven effective listening skills.
• Ability to work in a global team and matrixed environment.
• Strong Microsoft Office tools experience.
• Thrive in a fast-paced environment with a positive attitude.
• Ability to manage and prioritize multiple tasks.
• Background in supply chain/logistics environment preferred.

Responsibilities

• Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile to comply with customers and vendors requirements.
• Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.
• Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
• Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.
• Problem Resolution – ensure issues are tackled immediately and escalation to Supervisors when there is potential costs impact.
• Continuously intensify relationships in order to maintain and protect customers.
• Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfaction.
• Ensure customers’ reports are timely and accurate.

Skills

Excellent communication

Effective listening

Global team collaboration

Microsoft Office

Multi-tasking

Positive attitude

Customer relationship management

Problem resolution

Education

Bachelor's degree

Tools

Microsoft Office Tools

Job description

Jobtailor is seeking a Logistics/Customer Service Coordinator in Pasig to document and verify customer requirements, ensuring timely and accurate delivery of vendor documents and cargo. You will liaise with customers and vendors to correct any discrepancies and execute service instructions across a global team.

Ideal candidates will have a bachelor's degree, strong English communication, and a proven ability to manage multiple tasks in a fast-paced logistics environment, with a focus on process