Process Excellence Associate

APL Logistics; Pasig; On-site; PHP 223,000 - 357,000; Full time

Job summary

A logistics company in Metro Manila, Philippines, is seeking a dedicated candidate to manage customer documentation. Responsibilities include ensuring timely delivery of documents, liaising with customers and vendors about any inconsistencies, and resolving potential issues efficiently. Ideal candidates should have a Bachelor's degree, strong English communication skills, and a background in supply chain or logistics. Being able to thrive in a fast-paced environment is essential for this role.

Qualifications

• Strong communication skills in English.
• Ability to work in a global team effectively.
• Experience in supply chain and logistics environment preferred.

Responsibilities

• Ensure customers' requirements are documented and compliant.
• Deliver vendors' documents to customers accurately and timely.
• Liaise with customers and vendors regarding document issues.
• Resolve problems and escalate significant issues to supervisors.
• Maintain strong relationships with customers.
• Identify service gaps and implement solutions.
• Ensure reporting to customers is timely and accurate.

Skills

Excellent written and oral English communication skills

Proven effective listening skills

Ability to thrive in a fast-paced environment

Strong Microsoft office tools experience

Ability to manage and prioritize multiple tasks

Education

Bachelor's degree

Job description

A logistics company in Metro Manila, Philippines, is seeking a dedicated candidate to manage customer documentation. Responsibilities include ensuring timely delivery of documents, liaising with customers and vendors about any inconsistencies, and resolving potential issues efficiently. Ideal candidates should have a Bachelor's degree, strong English communication skills, and a background in supply chain or logistics. Being able to thrive in a fast-paced environment is essential for this role.