Logistics Customer Service & Shipments Coordinator

FM Global Logistics (Phil.), Inc.; Muntinlupa; On-site; PHP 300,000 - 420,000; Full time

Job summary

FM Global Logistics (Phil.), Inc. in Metro Manila is seeking a dedicated customer service and administrative support specialist to coordinate shipments, manage documentation, and support Sales, Warehouse, and Operations teams.

You will monitor shipments, prepare reports, handle inquiries, and ensure accurate billing with complete supporting documents, while maintaining customer records and upholding ISO-compliant procedures.

Qualifications

• Experience in customer service and administrative support.
• Strong communication and organizational skills.
• Familiarity with invoicing and reporting is a plus.

Responsibilities

• Handle customer inquiries, concerns, and account maintenance.
• Coordinate with Sales, Operations, Warehouse, and vendors.
• Monitor shipments, bookings, operations, and shipment status.
• Prepare and submit shipment status reports and documents.
• Coordinate with shipping lines/agents for rates and bookings.
• Prepare quotations, service proposals, and RQF/RFI.
• Source competitive rates for shipping lines, airlines, and domestic transport.
• Assist Sales with client accreditation, sales leads, and account development.
• Prepare billing and ensure invoices are submitted with complete supporting documents.
• Monitor receivables and billing concerns.
• Maintain customer records and update customer profiles.
• Handle and report customer complaints.
• Prepare weekly/monthly reports and presentations for management.
• Coordinate meetings and assist with Sales appointments.
• Ensure compliance with company policies, procedures, and ISO requirements.

Skills

Customer service

Administrative support

Cross-team coordination

Job description

FM Global Logistics (Phil.), Inc. in Metro Manila is seeking a dedicated customer service and administrative support specialist to coordinate shipments, manage documentation, and support Sales, Warehouse, and Operations teams.

You will monitor shipments, prepare reports, handle inquiries, and ensure accurate billing with complete supporting documents, while maintaining customer records and upholding ISO-compliant procedures.