Logistic Associate - Arbitration (Call Center)

PH Global Jet Express Inc. (J&T Express); Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading logistics company in Metro Manila is seeking a Logistic Associate - Arbitration for a full-time role. The ideal candidate will handle claims arising from courier services, ensuring documents' accuracy and managing communications. This entry-level position offers opportunities to engage in arbitration processes and support claims settlements within the organization.

Qualifications

• Responsible for handling claims from courier services, including goods loss, delays, and damages.
• Review claim documents and evidence for completeness and accuracy.
• Maintain and manage claims files according to company standards.

Responsibilities

• Track and follow-up on claims processing progress.
• Compute delays using the platform the SLA.
• Make arbitration decisions per company policy and regulations.
• Facilitate communication between disputants toward mutual agreement.
• Handle internal and external communication for claims settlement.

Job description

Logistic Associate - Arbitration (Call Center)

Join to apply for the Logistic Associate - Arbitration (Call Center) role at PH Global Jet Express Inc. (J&T Express)

Responsibilities

• Responsible for handling claims arising from courier services, including but not limited to goods loss, delays, and damages.
• Review claim documents and evidence provided by customers or platform, ensuring the completeness and accuracy.
• Maintain and manage claims files, ensuring they are achieved and stored according to company standards.
• Track and follow-up the progress of claims processing to the regional claims.
• Compute the delays using the platform the SLA.
• Make fair, reasonable, and enforceable arbitration decision in accordance with the company's claims policy and relevant regulations.
• Facilitate communication between disputants to guide parties toward mutual agreement.
• Handling internal and external communication for claims settlement.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Human Resources, Administrative, and Legal

Industries

• Truck Transportation and Transportation, Logistics, Supply Chain and Storage