Logistic Associate - Arbitration (Call Center)

PH Global Jet Express Inc.; Pasig; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Performance Bonus

HMO

Professional Development

Job summary

A logistics and courier service provider in Metro Manila is seeking a Logistic Associate - Arbitration to handle claims related to courier services. This role involves managing claims, reviewing documentation, and facilitating communication between parties to settle disputes. Candidates should possess strong analytical and communication skills. This position offers benefits such as performance bonuses and health insurance.

Qualifications

• Ability to handle claims arising from courier services.
• Strong attention to detail for reviewing claim documents.
• Excellent communication skills to facilitate dispute resolution.

Responsibilities

• Manage and process claims related to courier services.
• Ensure completeness and accuracy of claim documentation.
• Make fair arbitration decisions based on company policies.

Skills

Claims handling

Analytical skills

Communication

Job description

Logistic Associate - Arbitration (Call Center)

PH Global Jet Express Inc.

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Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Professional Development

Work-Life Balance

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• Responsible for handling claims arising from courier services, including but not limited to goods loss, delays, and damages.
• Review claim documents and evidence provided by customers or platform, ensuring the completeness and accuracy.
• Maintain and manage claims files, ensuring they are achieved and stored according to company standards.
• Track and follow-up the progress of claims processing to the regional claims.
• Compute the delays using the platform the SLA.
• Make fair, reasonable, and enforceable arbitration decision in accordance with the company's claims policy and relevant regulations.
• Facilitate communication between disputants to guide parties toward mutual agreement.
• Handling internal and external communication for claims settlement

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Recruitment Specialist PH Global Jet Express Inc.

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Working Location

22nd, Robinsons Cyberscape Beta. 27th and 32nd Topaz and, Ruby Rd, Ortigas Center, Pasig, Metro Manila, Philippines

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