Loans Operations & Trade Services Manager

Metrobank; Hinoba-an; On-site; PHP 334,800 - 558,000; Full time

Job summary

Metrobank seeks an Account Service Manager in Cauayan, Philippines, responsible for the timely servicing of all loans and trade transactions.

The successful candidate will supervise the Account Service Associates, ensure proper documentation, and handle transaction-related customer complaints. A graduate in Business or Finance with 5 years of relevant experience is required.

Qualifications

• At least 5 years of experience in Loans Operations Processing.
• Background in Commercial Loans and/or Trade Transactions Processing is an advantage.

Responsibilities

• Provide servicing of all loans and trade transactions to IBS customers.
• Supervise the Account Service Associates and ensure proper transaction booking.
• Handle transaction-related customer complaints and recommend solutions.

Skills

Effective communication skills

Negotiation skills

Stakeholder management

Client-facing experience

Education

Graduate of a Business or Finance course

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

WithMetrobank, a meaningful life is within your reach!

Position Title: Account Service Manager

Job Summary

• Responsible for the timely and accurate servicing of all loans and trade transactions of IBS customers in coordination with the Operating units and in accordance with the Bank’s existing policies and BSP regulations.

Specific Duties & Responsibilities

• Provides servicing of all loans and trade transactions to IBS customers, in coordination with other Operating units and in accordance with the Bank’s existing policies and BSP regulations.
• Supervises the Account Service Associate/s (ASA) and ensures timely and proper booking of all loans and trade transactions and adherence to the Bank policies and BSP regulations.
• Ensures proper documentation and checks that any deviation approval for all loans and trade transactions has been obtained by the RM from the proper credit approving authorities prior to endorsing the transaction processing
• Assists in handling of transaction-related customer complaints and recommend solutions
• Monitors and ensures timely submission of BIR 2306 and 2307, that there are zero A/Rs and A/Ps, and no Technical Past Dues
• Performs other related functions that may be assigned from time to time.
  
  

Qualifications:

• Preferably a graduate of a Business or Finance course.
• At least 5 years of experience in Loans Operations Processing.
• Background in Commercial Loans and/or Trade Transactions Processing is an advantage.
• Must have a solid background in client or customer-facing roles and stakeholder management.
• Effective communication, presentation, and negotiation skills.

Other Details:

Rank: Junior Officer

Unit: Enterprise Services Sector / Operations Group / Loans Operations Division / Corporate Service Management Department