Account Service Manager - Davao

Metrobank; Davao City; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading banking institution is looking for an Account Service Manager in Davao City. This role involves managing the servicing of loans and trade transactions while supervising the Account Service Associates. The ideal candidate will have at least 5 years of experience in Loans Operations and strong communication and stakeholder management skills. The position allows you to contribute to the community while advancing in your banking career.

Qualifications

• At least 5 years of experience in Loans Operations Processing.
• Background in Commercial Loans and/or Trade Transactions Processing is an advantage.

Responsibilities

• Servicing loans and trade transactions for IBS customers.
• Supervise Account Service Associates and ensure compliance with bank policies.
• Handle transaction-related customer complaints.

Skills

Effective communication

Presentation skills

Negotiation skills

Client-facing roles

Stakeholder management

Education

Graduate of a Business or Finance course

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. WithMetrobank, a meaningful life is within your reach!

Position Title

Account Service Manager

Job Summary

• Responsible for the timely and accurate servicing of all loans and trade transactions of IBS customers in coordination with the Operating units and in accordance with the Bank’s existing policies and BSP regulations.

Specific Duties & Responsibilities

• Provides servicing of all loans and trade transactions to IBS customers, in coordination with other Operating units and in accordance with the Bank’s existing policies and BSP regulations.
• Supervises the Account Service Associate/s (ASA) and ensures timely and proper booking of all loans and trade transactions and adherence to the Bank policies and BSP regulations.
• Ensures proper documentation and checks that any deviation approval for all loans and trade transactions has been obtained by the RM from the proper credit approving authorities prior to endorsing the transaction processing.
• Assists in handling of transaction-related customer complaints and recommend solutions.
• Monitors and ensures timely submission of BIR 2306 and 2307, that there are zero A/Rs and A/Ps, and no Technical Past Dues.
• Performs other related functions that may be assigned from time to time.

Qualifications

• Preferably a graduate of a Business or Finance course.
• At least 5 years of experience in Loans Operations Processing.
• Background in Commercial Loans and/or Trade Transactions Processing is an advantage.
• Must have a solid background in client or customer-facing roles and stakeholder management.
• Effective communication, presentation, and negotiation skills.

Other Details

• Rank: Junior Officer
• Unit: Enterprise Services Sector / Operations Group / Loans Operations Division / Corporate Service Management Department