Loan Origination Customer Support Lead (Philippines, US PT)

Extend Your Team; Philippines; Remote; PHP 2,881,000 - 4,161,000; Full time

Job summary

Extend Your Team seeks a detail-oriented Customer Experience Manager residing in the Philippines to support customers across loan/mortgage accounts. You will respond to inquiries via Zendesk, log issues, and guide users through the application flow to ensure a smooth experience.

You will track customer journeys across online and offline channels, using CRM dashboards and logs. Strong English, communication, and organizational skills are essential, with flexible hours to align with US Pacific

Qualifications

• Bachelor's degree or comparable work experience in financial services.
• Experience in customer-facing roles within loan or mortgage domains.
• Strong written and verbal communication with high attention to detail.
• Fluent English with clear diction and pro activity in problem solving.
• Proficiency with Zendesk, CRM tools, and Google Drive.

Responsibilities

• Respond to customer queries promptly via Zendesk and other channels.
• Document issues, compliments, and complaints for logging and ROI.
• Assist customers through application flow and resolve blockers.
• Track experiences across online and offline channels using logs and dashboards.

Skills

Communication

Written communication

English fluency

Organizational skills

Time management

Problem solving

Team collaboration

Education

Bachelor's degree or equivalent experience

Tools

Zendesk

CRM systems

Google Drive

Email

Job description

Extend Your Team seeks a detail-oriented Customer Experience Manager residing in the Philippines to support customers across loan/mortgage accounts. You will respond to inquiries via Zendesk, log issues, and guide users through the application flow to ensure a smooth experience.

You will track customer journeys across online and offline channels, using CRM dashboards and logs. Strong English, communication, and organizational skills are essential, with flexible hours to align with US Pacific