Loan Operations Lead: Team Growth, Compliance & Sales

Cash Mart Asia Lending Inc.; Taguig; Hybrid; PHP 800,000 - 1,100,000; Full time

Job summary

Cash Mart Asia Lending Inc. is seeking a seasoned Team Lead to oversee loan officers, drive sales targets, and optimize loan processing. You will coach senior staff, manage performance reviews, and ensure strict AML/KYC compliance while maintaining high customer service standards.

The role emphasizes cross-department collaboration, data-driven reporting, and timely loan turnaround. Expect ongoing coaching, market trend analysis, and a focus on rapid problem resolution to sustain growth.

Qualifications

• Strong leadership and people management abilities.
• Proven track record in achieving sales targets.
• Experience coaching senior loan officers and handling escalations.
• Familiarity with lending processes and customer service excellence.

Responsibilities

• Oversee a team of loan officers and ensure targets are met.
• Monitor daily loan applications for efficiency and accuracy.
• Conduct regular performance reviews and coaching.
• Ensure AML and KYC compliance across the team.
• Handle escalated client issues and maintain high service levels.
• Prepare weekly/monthly performance reports for management.

Skills

People management

Sales leadership

Coaching & development

Performance coaching

Tools

CRM systems

MS Excel

Job description

Cash Mart Asia Lending Inc. is seeking a seasoned Team Lead to oversee loan officers, drive sales targets, and optimize loan processing. You will coach senior staff, manage performance reviews, and ensure strict AML/KYC compliance while maintaining high customer service standards.

The role emphasizes cross-department collaboration, data-driven reporting, and timely loan turnaround. Expect ongoing coaching, market trend analysis, and a focus on rapid problem resolution to sustain growth.