Loading Systems Support Specialist (24/7)

Shell; Philippines; On-site; PHP 480,000 - 640,000; Full time

Job summary

Shell Loading Systems Support Specialist in the Philippines provides first-level support for terminal loading operations, troubleshooting issues, and coordinating with escalation teams. The role requires strong customer service and English communication skills and operates in a rotating shift environment including nights and weekends.

Known systems like TMS/TABS and Salesforce knowledge is advantageous; familiarity with DTN TABS and GSAP is a plus.

Qualifications

• Bachelor's degree in any discipline.
• Experience in a customer support or call center is preferred.
• Strong English communication, both written and verbal.
• Ability to analyze and communicate IT-related processes.
• Willingness to work rotating shifts including nights, weekends and holidays.

Responsibilities

• Provide first-level loading issue support for Shell terminals 24/7.
• Troubleshoot issues, perform root cause analysis, and resolve incidents.
• Monitor TMS and TABS data transmissions and coordinate with escalation teams.
• Assist drivers and customers via phone and email, maintaining operations.

Skills

Customer service

Problem solving

Troubleshooting

Communication skills

Education

Bachelor's degree

Tools

DTN TABS

GSAP

Salesforce

Job description

Shell Loading Systems Support Specialist in the Philippines provides first-level support for terminal loading operations, troubleshooting issues, and coordinating with escalation teams. The role requires strong customer service and English communication skills and operates in a rotating shift environment including nights and weekends.

Known systems like TMS/TABS and Salesforce knowledge is advantageous; familiarity with DTN TABS and GSAP is a plus.