LSS Specialist

Oman Shell; Makati; On-site; PHP 300,000 - 500,000; Full time

Job summary

Oman Shell is seeking a Loading Systems Support (LSS) Specialist in Makati to provide first-level support for loading operations across Shell distribution terminals. You will troubleshoot issues, analyze root causes, and ensure data flows accurately through TMS and terminal networks, while serving drivers and customers 24/7.

Demanding a detail-oriented problem-solver with strong English communication, you will work in a rotating shift and collaborate with cross-functional teams to maintain

Qualifications

• Bachelor's degree in any discipline.

Responsibilities

• Provide first-level support for loading operations across terminals.
• Troubleshoot loading issues and perform root-cause analysis.
• Coordinate with specialist teams for escalation when needed.
• Handle inquiries from drivers, operators, and customers via phone and email.

Skills

Customer support

Call center

English proficiency

Technical troubleshooting

Education

Bachelor's degree in any discipline

Tools

Salesforce

TMS

TABS

GSAP

Job description

## LSS SpecialistApply: Dela Rosa - Street office: Full time: Posted Today: R210954, Philippines**Job Family Group:**Sales & Marketing**Worker Type:**Regular**Posting Start Date:**September 17, 2026**Business unit:**Downstream and Renewables**Experience Level:**Early Careers**Job Description:****What’s the role**The Loading Systems Support (LSS) Specialist plays a critical role in ensuring safe and accurate product loading operations across terminals. The role supports terminal personnel and customers by troubleshooting loading issues, identifying root causes, and maximizing the effective use of terminal automation systems. Working in a highly customer-focused, call center environment, the LSS Specialist handles incoming calls from drivers, terminal operators, and internal and external customers, while monitoring shared inboxes and system alerts. Most issues are resolved during the initial interaction, with more complex cases escalated to second-level support as needed.**What you’ll be doing*** The **Loading Systems Support (LSS) Specialist** provides first-level support for Shell Distribution and Outside Supply Point terminals, ensuring uninterrupted operations 24/7, 365 days a year. The role assists drivers and customers in resolving loading issues, including those related to customer setups, through effective troubleshooting, root cause analysis, and issue resolution.* The LSS Specialist monitors critical systems such as TMS and TABS, ensuring the timely and accurate transmission of operational data across terminal networks. The role supports a broad range of internal and external stakeholders by assessing issues, determining the appropriate response, and coordinating with specialist support teams when escalation is required. Based on business impact and urgency, the LSS Specialist prioritizes and resolves incidents while providing guidance on terminal operations, business processes, and system-related inquiries.* Success in this role requires a strong understanding of Distribution operations, the Mobility business, and Terminal Automation Systems, combined with excellent customer service, problem-solving, and technical support skills. The position manages customer requests through both phone and email channels, delivering responsive and effective support to maintain operational continuity.* **Challenges:** This role operates in a 24/7 support environment and requires flexibility to work night shifts, weekends, and public holidays (both U.S. and Philippine holidays). Work schedules are currently rotated every four months to support business and operational requirements.**What you bring*** Bachelor's degree in any discipline.* Familiarity with key systems such as **DTN TABS, GSAP, and Salesforce** is an advantage, but not required.* Ability to understand, analyze, and communicate technical issues and IT-related processes effectively.* Proficient in Microsoft Office applications and general PC operations.* Previous experience in a customer support or call center environment (voice and/or non-voice) is preferred.* Strong English communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders.* Willingness and flexibility to work on a rotating shift schedule, including night shifts, weekends, and holidays.* Strong problem-solving, troubleshooting, and customer service skills, with the ability to perform effectively in a fast-paced support environment.