24/7 Loading Systems Support Specialist

Oman Shell; Makati; On-site; PHP 300,000 - 500,000; Full time

Job summary

Oman Shell is seeking a Loading Systems Support (LSS) Specialist in Makati to provide first-level support for loading operations across Shell distribution terminals. You will troubleshoot issues, analyze root causes, and ensure data flows accurately through TMS and terminal networks, while serving drivers and customers 24/7.

Demanding a detail-oriented problem-solver with strong English communication, you will work in a rotating shift and collaborate with cross-functional teams to maintain

Qualifications

• Bachelor's degree in any discipline.

Responsibilities

• Provide first-level support for loading operations across terminals.
• Troubleshoot loading issues and perform root-cause analysis.
• Coordinate with specialist teams for escalation when needed.
• Handle inquiries from drivers, operators, and customers via phone and email.

Skills

Customer support

Call center

English proficiency

Technical troubleshooting

Education

Bachelor's degree in any discipline

Tools

Salesforce

TMS

TABS

GSAP

Job description

Oman Shell is seeking a Loading Systems Support (LSS) Specialist in Makati to provide first-level support for loading operations across Shell distribution terminals. You will troubleshoot issues, analyze root causes, and ensure data flows accurately through TMS and terminal networks, while serving drivers and customers 24/7.

Demanding a detail-oriented problem-solver with strong English communication, you will work in a rotating shift and collaborate with cross-functional teams to maintain