LMS Administrator

Nightowl Consulting; Philippines; On-site; PHP 300,000 - 520,000; Full time

Job summary

Nightowl Consulting seeks an LMS Administrator to manage and maintain the Learning Management System (LMS) across online and instructor-led training initiatives. The role includes user management, course creation, and reporting to support regulatory and compliance requirements.

You will coordinate with HRIS, Compliance, and LMS teams, develop end-user documentation, and train stakeholders. Strong attention to detail and service-oriented support are essential.

Responsibilities

• Manage the company's Learning Management System (LMS), including resetting passwords, adding and removing user accounts and groups, marking learner completions, troubleshooting system issues, creating online and instructor-led training (ILT) courses, managing the user interface, scheduling learning activities, and generating reports.
• Administer the LMS support inbox by responding to user inquiries, resolving issues, and meeting established service level expectations.
• Coordinate compliance course launches, ensuring all deadlines and course requirements are met.
• Manage and prioritize audit requests, ensuring timely and accurate responses.
• Create and maintain end-user documentation to support regulatory and compliance requirements, including the accurate assignment of required training.
• Generate reports for learners, instructors, and management, collaborating with HRIS, Compliance, and LMS support teams as needed.
• Maintain internal HR knowledge-sharing sites by updating content, managing user access, troubleshooting issues, and generating reports.
• Serve as the primary point of contact for internal stakeholders and external vendors, coordinating system enhancements and providing user training.
• Maintain department intranet sites and collaborate with internal partners to support site development and updates.
• Manage and maintain the department's central file repository, including audits, content updates, training materials, and file organization.
• Create learning materials such as job aids, user guides, graphics, and other supporting documentation.
• Partner with Learning Specialists and Instructional Designers to manage courses and learning curricula within the LMS.
• Collaborate with subject matter experts to develop learning content using adult learning principles, including storyboards, scripts, and assessments.
• Develop engaging eLearning content and microlearning resources using video animation and multimedia tools while staying current with learning technologies, trends, and best practices.

Job description

• Manage the company's Learning Management System (LMS), including resetting passwords, adding and removing user accounts and groups, marking learner completions, troubleshooting system issues, creating online and instructor-led training (ILT) courses, managing the user interface, scheduling learning activities, and generating reports.
• Administer the LMS support inbox by responding to user inquiries, resolving issues, and meeting established service level expectations.
• Coordinate compliance course launches, ensuring all deadlines and course requirements are met.
• Manage and prioritize audit requests, ensuring timely and accurate responses.
• Create and maintain end-user documentation to support regulatory and compliance requirements, including the accurate assignment of required training.
• Generate reports for learners, instructors, and management, collaborating with HRIS, Compliance, and LMS support teams as needed.
• Maintain internal HR knowledge-sharing sites by updating content, managing user access, troubleshooting issues, and generating reports.
• Serve as the primary point of contact for internal stakeholders and external vendors, coordinating system enhancements and providing user training.
• Maintain department intranet sites and collaborate with internal partners to support site development and updates.
• Manage and maintain the department's central file repository, including audits, content updates, training materials, and file organization.
• Create learning materials such as job aids, user guides, graphics, and other supporting documentation.
• Partner with Learning Specialists and Instructional Designers to manage courses and learning curricula within the LMS.
• Collaborate with subject matter experts to develop learning content using adult learning principles, including storyboards, scripts, and assessments.
• Develop engaging eLearning content and microlearning resources using video animation and multimedia tools while staying current with learning technologies, trends, and best practices.