LiveOps & Game Support Associate (Night Shifts)

Dynamite Games; Manila, Hinoba-an; On-site; PHP 300,000 - 520,000; Full time

Job summary

Dynamite Games is seeking an Operations Support Associate to join our team of game enthusiasts. You will support our growing operational needs while collaborating with experienced producers, developers, artists and designers to create and operate HTML5 games.

The role involves handling customer support via Jira, monitoring live game configurations, assisting with QA testing, and coordinating with development for smooth releases. Night shifts and on-call duties may be required.

Qualifications

• Diploma or degree in CS/Computing/IT or equivalent.
• 1–3 years in an operations or technology support role.
• Willingness to learn and stay informed about evolving industry trends.
• Avid gamer with passion for the industry.

Responsibilities

• Assist to answer customer support requests via our Jira ticketing system.
• Follow a planned schedule to monitor and manage live games configuration.
• Assist with product smoke testing and pre-production Testing tasks.
• Take ownership of customer issues and see problems through to resolution.
• Provide prompt and accurate feedback to customers.
• Assist QA team to verify and report bugs.
• Liaise with the Development Team to ensure smooth game releases.
• Conduct risk assessment for games in development.
• Plan and design fraud tools for high-risk games.
• Process and workflows enhancement including documentation.
• Rotate 8-hour night shifts or other shifts as required.
• Occasional on-call escalation duties may be required.

Skills

Problem solving

Communication

Education

Diploma or degree in Software/CS/Computing/IT

Tools

Jira

Job description

Dynamite Games is seeking an Operations Support Associate to join our team of game enthusiasts. You will support our growing operational needs while collaborating with experienced producers, developers, artists and designers to create and operate HTML5 games.

The role involves handling customer support via Jira, monitoring live game configurations, assisting with QA testing, and coordinating with development for smooth releases. Night shifts and on-call duties may be required.