Operations Support Associate

Dynamite Games; Manila; On-site; PHP 240,000 - 420,000; Full time

Job summary

Dynamite Games in Manila is seeking an Operations Support Associate to help manage live game operations, respond to customer requests, and assist with QA tasks for HTML5 titles. You will work with producers, developers, artists and designers to keep games running smoothly and deliver engaging player experiences.

You should have 1–3 years in an operations or tech-support role, a diploma or degree in IT or CS, and a passion for gaming.

Qualifications

• Diploma or Degree in IT/CS/Computing/IT discipline or equivalent.
• 1–3 years in an operations or technology support role.
• Willingness to learn and stay informed about evolving industry trends and game standards.
• You are an avid gamer and passionate about learning more about the industry.

Responsibilities

• Assist to answer customer support requests via our Jira ticketing system
• Follow a planned schedule to monitor and manage live games configuration
• Assist with product smoke testing and pre-production Testing tasks
• Taking ownership of customer issues reported and seeing problems through to resolution
• Provide prompt and accurate feedback to customers
• Assist the QA Team to verify and report bugs
• Liaise with the Development Team to ensure game releases run smoothly
• Conduct risk assessment for games in development
• Plan and design fraud tools for high-risk games
• Processes and workflows enhancement as assigned, including documentation
• Rotate 8-hour night shifts or other shifts, as and when required
• Occasional on-call escalation duties may be required

Skills

Customer support

QA testing

Live operations

Night shifts

Jira

Teamwork

Education

Diploma/degree in IT/CS

Tools

Jira

Job description

Who We Are:

Dynamite Games is at the forefront of creating unparalleled gaming experiences for digital natives and the next generation of gamers. Our commitment to innovation and quality drives us to develop games that are not only visually stunning but also deeply engaging. Leveraging cutting-edge technology, we strive to deliver experiences that resonate with modern gamers, offering unique narratives and immersive gameplay.

Who We Are:

Dynamite Games is at the forefront of creating unparalleled gaming experiences for digital natives and the next generation of gamers. Our commitment to innovation and quality drives us to develop games that are not only visually stunning but also deeply engaging. Leveraging cutting-edge technology, we strive to deliver experiences that resonate with modern gamers, offering unique narratives and immersive gameplay.

What We Need:

We are looking for an Operations Support Associate to join our ranks of growing game lovers, to support our growing operational needs. You will be working with a team of very experienced producer, game developers, artists and designer to create and operationalize HTML5 games. We have a vibrant and fun work environment, there are plenty of gaming sessions and sharing sessions both internally (within the studios) and externally. If you enjoy building small to midsize game projects, if you think that you have what it takes to develop a successful product line of mobile games.

Key Responsibilities:

• Assist to answer customer support requests via our Jira ticketing system
• Follow a planned schedule to monitor and manage live games configuration
• Assist with product smoke testing and pre-production Testing tasks
• Taking ownership of customer issues reported and seeing problems through to resolution
• Provide prompt and accurate feedback to customers
• Assist the QA (Quality Assurance) Team to verify and report bugs
• Liaise with the Development Team to ensure game releases run smoothly
• Conduct risk assessment for games in development
• Plan and design fraud tools for high-risk games
• Processes and workflows enhancement as assigned, including documentation
• Rotate 8-hour night shifts or other shifts, as and when required
• Occasional on-call escalation duties may be required

Who We Think Will Be A Great Fit:

• A Diploma or Degree in Software/Computer Science/Computing/Computer Engineering/IT discipline or equivalent.
• You have worked at least 1-3 years in an operations or technology support role
• Willingness to learn and stay informed about evolving industry trends and game standards
• You are an avid gamer and passionate about learning more about the industry
• Driven and self-motivated, proactive and work well within a team
• Excellent problem-solving and communication skills
• The candidate should be comfortable working on night and other rotating shifts, as and when required.