Senior Associate - Customer Experience & Webchat

Wns; Hinoba-an; On-site; PHP 180,000 - 240,000; Full time

Job summary

WNS, part of Capgemini, is hiring in the Philippines for a customer service role based in Negros Occidental. The ideal candidate demonstrates strong communication, can multitask across chat and voice channels, and adapts to shifts.

The position requires a graduation and familiarity with MS Office, with a focus on delivering high-quality support to a diverse client base. Join a global leader in intelligent operations; you will work with a dynamic team, handle webchat interactions, maintain

Qualifications

• Must have graduated from an accredited institution.
• Typing speed of at least 30 WPM with accuracy.
• Good communication and customer service skills required.
• Experience with webchat is preferred.

Responsibilities

• Handle customer inquiries via web chat and phone as needed.
• Provide accurate information and resolve issues promptly.
• Collaborate with team to ensure quality service.

Skills

Communication skills

Typing speed 30 WPM

Webchat experience

Multitasking

Team player

MS Office

Education

Graduate

Tools

MS Office

Job description

WNS, part of Capgemini, is hiring in the Philippines for a customer service role based in Negros Occidental. The ideal candidate demonstrates strong communication, can multitask across chat and voice channels, and adapts to shifts.

The position requires a graduation and familiarity with MS Office, with a focus on delivering high-quality support to a diverse client base. Join a global leader in intelligent operations; you will work with a dynamic team, handle webchat interactions, maintain