Life Insurance Quality & Compliance Auditor | AU

Emapta Global; Metro Manila; Remote; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Day shift schedule

Permanent remote work

Day 1 HMO coverage with dependents

Training & development via Emapta Aced

Office gym access (Ortigas & Makati)

Employee referral incentives

Job summary

Emapta is seeking a Life Insurance Quality & Compliance Auditor to strengthen Australian life insurance operations through quality assurance, regulatory reviews, and adviser coaching. This remote role offers permanent WFH flexibility, a strong salary package, and upskilling opportunities.

The ideal candidate has relevant compliance auditing experience, RG 146 or equivalent, and the ability to coach advisers and assess regulatory disclosures and client outcomes.

Qualifications

• Minimum of 2 years of relevant professional experience in compliance auditing, quality assurance, financial services, or a related field.

Responsibilities

• Review insurance applications submitted by Authorised Representatives (ARs), including written communications and call recordings.
• Evaluate audits completed by the offshore audit team and validate findings against established compliance scorecards.
• Update audit scorecards and feedback as necessary, then finalize and submit audits within agreed service levels, with no outstanding finalization task older than 10 days.
• Record remediation actions, monitor progress, and escalate overdue or unresolved items with ARs.
• Identify recurring compliance breaches and trends across ARs and the SLS and Nexa licensees, then report findings to the compliance team and Compliance Committee.
• Deliver daily, trend-based, and ad hoc compliance coaching to ARs through verbal and written feedback.
• Prepare and present content for monthly compliance sessions for the internal advice team and broader AR network.
• Provide feedback and calibration support to the offshore audit team to maintain consistent audit quality and assessment standards.
• Review internal and client-facing communications and documents, including Financial Services Guides (FSGs), scripts, and templates, to ensure regulatory accuracy and clarity.
• Contribute to compliance audit reports, verify data accuracy, and recommend improvements to audit processes and scorecards.

Skills

Compliance auditing

Quality assurance

RG 146

Coaching

Regulatory reviews

Call review

AR communications

CRM familiarity

3CX

SharePoint

Microsoft 365 tools

Excel

Word/Outlook/Teams

Tools

3CX

SharePoint

Microsoft 365

Excel

Word

Outlook

Teams

Job description

Protect Australian Policyholders Through Smarter Life Insurance Compliance

Your compliance expertise deserves an international platform with meaningful impact. Become a Life Insurance Quality & Compliance Auditor at Emapta and strengthen Australian life insurance operations through quality assurance, regulatory reviews, and adviser coaching. Improve financial advice standards, protect policyholders, and enjoy permanent remote flexibility while growing your career among Emapta's top 1% talent.

Job Overview

• Employment Type: Full-time
• Work Setup: Work From Home
• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift Schedule
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

The Qualifications We Seek

Experience & Industry Knowledge

• Minimum of 2 years of relevant professional experience in compliance auditing, quality assurance, financial services, or a related field
• RG 146 certification, a relevant compliance qualification, or willingness to obtain one
• Experience in compliance, quality assurance, and coaching, preferred
• Knowledge of the distinction between general and personal financial advice, preferred
• Familiarity with life insurance products, highly regarded
• Strong attention to detail and ability to identify compliance risks and discrepancies
• Ability to critically review call recordings and assess adviser conduct, regulatory disclosures, and client outcomes
• Strong written communication skills, with the ability to provide clear, constructive feedback and firm yet encouraging coaching notes
• Confidence in communicating with Authorised Representatives (ARs), including addressing compliance concerns and managing challenging conversations
• Strong organizational and time management skills to prioritize audit workloads and meet deadlines

Systems & Software

• Familiarity with CRM systems for adviser records, client information, and application data
• Proficiency in 3CX for call recording reviews
• Familiarity with SharePoint for document management and audit records
• Proficiency in Microsoft 365 applications, including Excel for audit tracking and reporting, Word, Outlook, and Teams

Nice to Have

• Knowledge of life insurance products offered by insurers such as TAL, Zurich, AIA, ClearView, and NEOS
• Experience creating or refining audit scorecards and compliance frameworks
• Data analysis and reporting skills, including proficiency in Excel pivot tables and dashboards

Your Daily Tasks

Compliance Audits & Quality Assurance

• Review insurance applications submitted by Authorised Representatives (ARs), including written communications and call recordings.
• Evaluate audits completed by the offshore audit team and validate findings against established compliance scorecards.
• Update audit scorecards and feedback as necessary, then finalize and submit audits within agreed service levels, with no outstanding finalization task older than 10 days.
• Record remediation actions, monitor progress, and escalate overdue or unresolved items with ARs.
• Identify recurring compliance breaches and trends across ARs and the SLS and Nexa licensees, then report findings to the compliance team and Compliance Committee.

Adviser Coaching & Training

• Deliver daily, trend-based, and ad hoc compliance coaching to ARs through verbal and written feedback.
• Prepare and present content for monthly compliance sessions for the internal advice team and broader AR network.
• Provide feedback and calibration support to the offshore audit team to maintain consistent audit quality and assessment standards.

Regulatory Review & Process Improvement

• Review internal and client-facing communications and documents, including Financial Services Guides (FSGs), scripts, and templates, to ensure regulatory accuracy and clarity.
• Contribute to compliance audit reports, verify data accuracy, and recommend improvements to audit processes and scorecards.

About the Client

Our client is an Australian financial services organization specializing in life insurance advice, adviser support, and regulatory compliance. They provide technology-driven solutions that streamline insurance applications, client management, compliance audits, and advisory processes. Through partnerships with leading insurers, they support access to life insurance, income protection, trauma cover, and total and permanent disability insurance. Their integrated systems, professional training, and dedicated compliance teams empower financial advisers to deliver transparent, compliant recommendations while helping Australians protect their financial futures.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.