Remote Life Insurance Compliance Auditor & Coach

Emapta Global; Metro Manila; Remote; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Day shift schedule

Permanent remote work

Day 1 HMO coverage with dependents

Training & development via Emapta Aced

Office gym access (Ortigas & Makati)

Employee referral incentives

Job summary

Emapta is seeking a Life Insurance Quality & Compliance Auditor to strengthen Australian life insurance operations through quality assurance, regulatory reviews, and adviser coaching. This remote role offers permanent WFH flexibility, a strong salary package, and upskilling opportunities.

The ideal candidate has relevant compliance auditing experience, RG 146 or equivalent, and the ability to coach advisers and assess regulatory disclosures and client outcomes.

Qualifications

• Minimum of 2 years of relevant professional experience in compliance auditing, quality assurance, financial services, or a related field.

Responsibilities

• Review insurance applications submitted by Authorised Representatives (ARs), including written communications and call recordings.
• Evaluate audits completed by the offshore audit team and validate findings against established compliance scorecards.
• Update audit scorecards and feedback as necessary, then finalize and submit audits within agreed service levels, with no outstanding finalization task older than 10 days.
• Record remediation actions, monitor progress, and escalate overdue or unresolved items with ARs.
• Identify recurring compliance breaches and trends across ARs and the SLS and Nexa licensees, then report findings to the compliance team and Compliance Committee.
• Deliver daily, trend-based, and ad hoc compliance coaching to ARs through verbal and written feedback.
• Prepare and present content for monthly compliance sessions for the internal advice team and broader AR network.
• Provide feedback and calibration support to the offshore audit team to maintain consistent audit quality and assessment standards.
• Review internal and client-facing communications and documents, including Financial Services Guides (FSGs), scripts, and templates, to ensure regulatory accuracy and clarity.
• Contribute to compliance audit reports, verify data accuracy, and recommend improvements to audit processes and scorecards.

Skills

Compliance auditing

Quality assurance

RG 146

Coaching

Regulatory reviews

Call review

AR communications

CRM familiarity

3CX

SharePoint

Microsoft 365 tools

Excel

Word/Outlook/Teams

Tools

3CX

SharePoint

Microsoft 365

Excel

Word

Outlook

Teams

Job description

Emapta is seeking a Life Insurance Quality & Compliance Auditor to strengthen Australian life insurance operations through quality assurance, regulatory reviews, and adviser coaching. This remote role offers permanent WFH flexibility, a strong salary package, and upskilling opportunities.

The ideal candidate has relevant compliance auditing experience, RG 146 or equivalent, and the ability to coach advisers and assess regulatory disclosures and client outcomes.