Life Insurance Customer Service Representative - Cebu

Tasq Work; Cebu City; On-site; PHP 206,000 - 270,000; Full time

Benefits offered by this job

HMO

Night Differential

Job summary

Tasq Work in Cebu City, Philippines is hiring Customer Service Representatives to deliver exceptional service via phone, email, and chat. You will respond promptly, resolve issues, and maintain detailed records while working onsite with a graveyard shift.

The role requires varying levels of education with 2+ years of BPO experience depending on qualification, and offers a salary package of 18,500 PHP plus 5,675 PHP allowances.

Qualifications

• Completed High School (Old CURR) with BPO experience.
• 1st year in college with BPO experience.
• 2nd year in college or Senior High with BPO experience.
• 3rd year in college with BPO experience.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate and comprehensive records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Provide product and service information to assist customers with their needs.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

Communication

Problem solving

Customer profiling

Education

High School Diploma (Old Curriculum)

Some college coursework

Senior High School

3rd year college / 2 years BPO experience

Job description

We are looking for CSRs to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• Completed High School (Old Curriculum) with at 4 years BPO experience OR
• Completed at least 1st year in college with 3 years BPO experience OR
• Completed at least 2nd year in college or Senior High School with 2 years BPO experience OR
• Completed at least 3rd year in college with at least 1 year BPO experience
• Amenable to work on Graveyard shift and shifting schedule
• Willing to work fully onsite
• Salary Package: 18,500 + 5675 allowances

Benefits

• Salary Package: 18,500 + 5675 allowances

• HMO
• Night Differential