Life Insurance Customer Service Representative - Cebu

Tasq Staffing Solutions; Compostela; On-site; PHP 188,000 - 225,000; Full time

Benefits offered by this job

HMO

Night Differential

Salary package includes allowances

Job summary

Tasq Staffing Solutions in Cebu City, Philippines, is seeking a Life Insurance Customer Service Representative to deliver outstanding support for our clients. You will handle inquiries via phone, email, and chat, focusing on first-contact resolution and accurate profiling of customer needs.

This full-time onsite role requires high school or college-level experience in BPO, graveyard shifts, and a salary package of 18,500 PHP plus 5,675 PHP in allowances.

Qualifications

• We are looking for CSRs to join a fast growing account in Cebu.
• You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.
• Shift to Graveyard and shifting schedule; fully onsite work.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Skills

Customer service

Communication

Problem-solving

Customer profiling

Education

High School (Old Curriculum) + 4 years BPO experience

1st year college + 3 years BPO experience

2nd year college or Senior High School + 2 years BPO experience

3rd year college + 1 year BPO experience

Job description

Life Insurance Customer Service Representative - Cebu

Salary : ₱18,500 monthly

Company : Tasq Staffing Solutions

Job Type : Full Time

Cebu City, Philippines

Job Description - Life Insurance Customer Service Representative - Cebu

We are looking for CSRs to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• Completed High School (Old Curriculum) with at 4 years BPO experience OR
• Completed at least 1st year in college with 3 years BPO experience OR
• Completed at least 2nd year in college or Senior High School with 2 years BPO experience OR
• Completed at least 3rd year in college with at least 1 year BPO experience
• Amenable to work on Graveyard shift and shifting schedule
• Willing to work fully onsite
• Salary Package: 18,500 + 5675 allowances

Benefits

• Salary Package: 18,500 + 5675 allowances
• HMO
• Night Differential