Licensing Operations Pro (Microsoft)

HireBooth; Makati; On-site; PHP 360,000 - 720,000; Full time

Job summary

HireBooth in Makati, Philippines seeks a Microsoft Licensing Operations Specialist to provide end-to-end support for Microsoft orders and contracts. You will handle quotes, contracts, order creation, invoicing, and escalation as needed, ensuring SLAs are met and CSAT remains high.

The role requires at least 2 years in an IT-related field, strong customer service skills, and familiarity with licensing processes.

Qualifications

• Completed post-secondary education preferred.
• Minimum of 2 years of business experience in an IT-related industry.
• Strong commitment to delivering exceptional customer service.
• Strong problem-solving skills with the ability to take ownership of issues and drive them to resolution.
• Ability to work well under pressure and reprioritize tasks as needed.
• High level of attention to detail.
• Microsoft Licensing knowledge is an asset.

Responsibilities

• Provide full end-to-end sales and operational support, including quoting, contract creation, order creation, and order management.
• Engage with Microsoft, the Sales team, and Softchoice customers to create a seamless experience.
• Ensure quotes, licensing contracts, and orders are completed accurately and in line with established SLAs.
• Provide proactive communication to stakeholders regarding the status of contracts, quotes, and orders.
• Ensure customer compliance with contractual and licensing obligations.
• Create, submit, and confirm contracts and orders, including the invoicing of Microsoft orders.
• Provide timely resolution of purchase order, pricing, quoting, and contract discrepancies.
• Effectively identify and resolve licensing issues, including educating internal team members and Softchoice customers as necessary.
• Foster an environment of continuous improvement by actively identifying workflow issues that impact our ability to properly support customers.
• Maintain high customer satisfaction scores (NSAT & CSAT).
• Remain current with Microsoft licensing and process changes, both internally and externally.

Skills

Customer service

Problem solving

Attention to detail

Ownership mindset

Communication

Education

Post-secondary education

Tools

SFDC (Salesforce)

SAP

Microsoft Office

Job description

HireBooth in Makati, Philippines seeks a Microsoft Licensing Operations Specialist to provide end-to-end support for Microsoft orders and contracts. You will handle quotes, contracts, order creation, invoicing, and escalation as needed, ensuring SLAs are met and CSAT remains high.

The role requires at least 2 years in an IT-related field, strong customer service skills, and familiarity with licensing processes.