Licensing Consultant

Visa; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Visa is seeking a Licensing Consultant to manage resources and requirements for new and add-on Visa products. You will translate client business needs into technical language and guide licensing processes, while collaborating with onboarding and implementation teams.

The role requires extensive experience in licensing, regulatory knowledge, and ability to work in a 24/7 environment with flexible scheduling, including weekends and holidays.

Qualifications

• 8+ years of relevant work experience with a Bachelor's Degree or 2+ years with an Advanced degree; or 0 with a PhD.
• Experience in client-facing roles within financial services or payments.
• Experience in managing high volumes of work with attention to deadlines.
• Experience in project management and implementing new products in payments.

Responsibilities

• Provide licensed licensing guidance for mid to high complexity licensing requests.
• Coordinate with onboarding and implementation teams to improve client experience.
• Monitor license workstreams and update statuses in systems.
• Prepare project plans, status reports, and issue logs for licensing projects.
• Develop training and knowledge sharing for staff and partners.

Skills

Client-facing experience

Project management

Attention to detail

Cross-cultural/remote work

Regulatory/compliance knowledge

Education

Bachelor's Degree

Advanced degree (e.g. Masters, MBA, JD, MD)

PhD

Tools

Microsoft Office

Job description

Job Description

Job SummaryThe Licensing Consultant is responsible for managing Visa technical and business resources required to implement new and add-on Visa products and services. This role establishes project scope, identifies opportunities to improve Visa processes and procedures, gathers and documents project requirements, and provides consultative guidance to clients on Visa regulations, fees, features, and functionality to structure effective implementations. The Licensing Consultant tests and troubleshoots installed systems, escalates technical issues for resolution, and prepares detailed project plans, status reports, and issue logs. Additionally, the role translates complex customer business requirements into internal technical language.All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

• Provide customized consultative support on license requests of mid to high complexity, applying in-depth knowledge of Visa Bylaws, Rules, eligibility criteria, and regulatory requirements.
• Offer upfront licensing consultancy to address and manage client expectations and clarify requirements for onboarding.
• Work closely with client-facing teams to provide guidance and support to prospective and current clients on licensing and onboarding queries, including business expansions.
• Coordinate internally with Onboarding and Implementation functions and other stakeholders to improve client onboarding experience and service offerings.
• Monitor all license application workstreams across key stakeholders and update status in relevant systems.
• Execute requests related to administration of clients’ licensing lifecycle, including sponsorship options, license upgrades/downgrades, mergers, acquisitions, and terminations.
• Present to client and internal stakeholders on licensing processes, timings, and expectations, including creation and customization of materials.
• Formulate recommendations and refer cases to management, identifying unusual scenarios or potential risks.
• Provide training to new staff and partners to build awareness of licensing and facilitate smooth execution of requests.
• Contribute to business requirements and enhancement requests for tools and systems, and perform acceptance testing.
• Manage communication channels for licensing resources to ensure they are up to date, client-focused, and effective.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.
• Experience in client-facing roles within the financial services or payment industry.
• Experience in managing high volume of work with attention to detail and meeting deadlines.
• Experience in supporting operational activities and delivering process efficiencies.
• Experience in project management and supporting clients in implementing new products in a payment processing environment.
• Experience in using Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Experience in working cross-culturally and in remote situations.
• The role requires the ability to work independently and within a global team - willingness to work a flexible schedule to include weekends, possible holidays and overtime when needed. (24/7 operations, rotating and shifting schedules)

Preferred Qualifications

• Experience in the financial services industry, with knowledge of end-to-end licensing processes, business drivers, and expectations.
• Experience in synthesizing technical information and applying it to business solutions.
• Experience in using Visa databases and workflow tools (e.g., VCIS, MSD, Playbook).
• Experience in training others and sharing knowledge effectively.
• Experience in process improvement and identifying opportunities for increased efficiency.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.