Level Support Lead - Tech & Customer Success

TASQ Staffing Solutions; Taguig; On-site; PHP 360,000 - 600,000; Full time

Job summary

TASQ Staffing Solutions seeks a Level Support professional for our Taguig onsite office with day shifts (8am-5pm or 9am-6pm). You will handle Nessus customer inquiries via web, phone and chat, and document interactions in Salesforce.

The ideal candidate has at least 2 years of tech support experience, leadership skills for a team of 10–12 TSRs, and solid networking, Linux/Unix, macOS, Windows, and AD knowledge.

Qualifications

• Minimum 2 years experience in supporting a tech program.
• Leadership/people manager experience with 10–12 TSRs preferred.
• Knowledge of Nessus and Salesforce platform beneficial.
• Strong networking, OS, and AD fundamentals required.

Responsibilities

• Handle Nessus customer issues via web-to-case, voice, and chat channels.
• Provide how-to, configuration, and installation inquiries using the knowledge base.
• Document all interactions in Tenable Salesforce and route issues per process.
• Analyze and advance complex technical issues to the support team.
• Channel customer feedback to Product Management and R&D.
• Contribute content improvements to the Nessus Support Knowledgebase.

Skills

Networking

Linux/Unix

macOS

Windows

Patch deployment

System configuration

Security

Active Directory

Education

Bachelor's degree (preferred)

Associate degree (preferred)

Tools

Nessus

Salesforce

Job description

TASQ Staffing Solutions seeks a Level Support professional for our Taguig onsite office with day shifts (8am-5pm or 9am-6pm). You will handle Nessus customer inquiries via web, phone and chat, and document interactions in Salesforce.

The ideal candidate has at least 2 years of tech support experience, leadership skills for a team of 10–12 TSRs, and solid networking, Linux/Unix, macOS, Windows, and AD knowledge.