Level Support - TM - Taguig (Dayshift)

TASQ Staffing Solutions; Taguig; On-site; PHP 360,000 - 600,000; Full time

Job summary

TASQ Staffing Solutions seeks a Level Support professional for our Taguig onsite office with day shifts (8am-5pm or 9am-6pm). You will handle Nessus customer inquiries via web, phone and chat, and document interactions in Salesforce.

The ideal candidate has at least 2 years of tech support experience, leadership skills for a team of 10–12 TSRs, and solid networking, Linux/Unix, macOS, Windows, and AD knowledge.

Qualifications

• Minimum 2 years experience in supporting a tech program.
• Leadership/people manager experience with 10–12 TSRs preferred.
• Knowledge of Nessus and Salesforce platform beneficial.
• Strong networking, OS, and AD fundamentals required.

Responsibilities

• Handle Nessus customer issues via web-to-case, voice, and chat channels.
• Provide how-to, configuration, and installation inquiries using the knowledge base.
• Document all interactions in Tenable Salesforce and route issues per process.
• Analyze and advance complex technical issues to the support team.
• Channel customer feedback to Product Management and R&D.
• Contribute content improvements to the Nessus Support Knowledgebase.

Skills

Networking

Linux/Unix

macOS

Windows

Patch deployment

System configuration

Security

Active Directory

Education

Bachelor's degree (preferred)

Associate degree (preferred)

Tools

Nessus

Salesforce

Job description

About the job Level Support - TM - Taguig (Dayshift)

About the Job: Level Support - TM (Taguig)

Work setup: Onsite | Day shift 8am to 5pm or 9am to 6pm

Start Date: ASAP

Job Responsibilities:

• Handle support issues from Nessus customers via web-to-case, voice, and chat channels.
• Handle product how-to, configuration, and product installation inquiries using fixes and solutions from the Nessus support knowledge base.
• Utilize the Tenable Salesforce instance to document all support interactions and advance issues to other support teams per documented processes.
• Analyze and advance complex technical issues to support team.
• Ensure customer feedback is properly channeled into Product Management and Research & Development.
• Identify opportunities to improve or add content to the Nessus Support Knowledgebase and work with the support team to get the content added so it can be reused.
• Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations

Requirements:

• A bachelor's degree or associate degree is preferred but not required.
• Minimum of 2 years experience in supporting a tech program.
• Experience in managing a team of 10 to 12 TSRs.
• Working knowledge of networking, Linux/Unix, macOS, Windows administration, patch deployment and system configuration, security, and Active Directory.
• Demonstrated leadership/people manager skills; the ability to take the lead in making improvements and resolving issues.