Level 2 Systems Engineer | WFH | Day Shift | Weekends Off | Day 1 HMO

Emapta; Metro Manila; Remote; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Competitive Salary Package

Day Shift Schedule

Permanent WFH arrangement

Fixed weekends off

Salary Advance Program

Upskilling through Emapta Academy

Free gym access (Ortigas and Makati)

Emapta Lifestyle perks

Referral incentives across the org

Government benefits

20 annual leaves (incl. 5 cash credits

Mentorship and exposure to global_lead

Career growth opportunities

Diverse and supportive work env

Job summary

Emapta is hiring a Level 2 Systems Engineer to strengthen New Zealand client security and infrastructure from a permanent work-from-home role in the Philippines (Manila time). The engineer will handle escalation, administer M365 and Azure, and lead cybersecurity efforts while mentoring juniors.

Expect day shift, continuous learning, and global exposure within a top MSP. The role emphasizes Windows/Linux expertise, MSP operations, and cross-functional collaboration across security, network, and

Qualifications

• 3+ years in IT support, systems administration, or similar technical role.
• Experience in a MSP environment preferred.
• Strong hands-on Microsoft 365 administration including Exchange Online, Teams, SharePoint, Entra ID.

Responsibilities

• Serve as Level 2 escalation point for complex incidents and service requests.
• Administer and support Microsoft 365 environments and Azure services.
• Lead cybersecurity operations including incident response and remediation.
• Provide advanced network support: switches, routers, DNS, VPNs, firewall configurations.
• Develop and maintain technical documentation and runbooks.
• Mentor junior technicians and support knowledge sharing.

Skills

MSP experience

Microsoft 365 administration

Azure cloud services

Cybersecurity basics

Network troubleshooting

Tools

Exchange Online

Microsoft Teams

SharePoint

Entra ID

Azure

Job description

Strengthen New Zealand Business Resilience Through Advanced Cloud Security Expertise

Put your Microsoft 365 and Azure expertise behind the digital confidence of growing New Zealand businesses. As a Level 2 Systems Engineer, strengthen enterprise security and infrastructure reliability. Contribute to a managed IT services company protecting business systems across diverse industries. Through Emapta, gain global technology exposure, develop specialized capabilities, and build a rewarding international career alongside top 1% talent worldwide.

Job Overview

• Employment type: Full-time
• Shift: Day Shift | 5:00 AM-2:00 PM Manila Time | Weekends Off
• Work setup: Work From Home

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift Schedule
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Professional Experience

• More than 3 years of experience in IT support, systems administration, infrastructure management, or a similar technical role.
• Previous experience in a Managed Service Provider (MSP) environment is highly preferred.

Microsoft 365 and Cloud Expertise

• Strong hands-on experience in Microsoft 365 administration, including Exchange Online, Microsoft Teams, SharePoint, and Entra ID.
• Practical experience with Microsoft Azure services, including compute, networking, backup, identity, and security.

Cybersecurity and Network Infrastructure

• Solid understanding of cybersecurity principles, including Multi-Factor Authentication (MFA), Conditional Access, vulnerability management, and incident response.
• Strong knowledge of network technologies, including switching, routing, VLANs, DNS, VPNs, and firewall administration.
• Experience in firewall management and troubleshooting, ISP connectivity, and telecommunications services.

Technical and Professional Competencies

• Strong diagnostic and problem-solving skills, with the ability to resolve complex technical escalations independently.
• Experience in technical documentation, system configuration documentation, and solution design.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to both technical and nontechnical stakeholders.
• Demonstrated ability to mentor junior technicians and collaborate effectively within technical support teams.
• Strong organizational and prioritization skills, with the ability to manage multiple incidents, projects, and competing priorities effectively.

Your Daily Tasks

Technical Support & Escalation

• Serve as the Level 2 escalation point for complex technical incidents and service requests beyond the scope of Level 1 support.
• Diagnose, troubleshoot, and resolve advanced hardware, software, network, cloud, and infrastructure issues.
• Manage technical incidents through resolution, ensure timely communication, and minimize disruptions to client operations.
• Identify recurring technical issues and recommend solutions to improve system reliability and service delivery.

Microsoft 365 & Cloud Administration

• Administer and support Microsoft 365 environments, including Exchange Online, Microsoft Teams, SharePoint, and Entra ID.
• Manage user accounts, permissions, identity configurations, and security settings.
• Implement and maintain Microsoft 365 security baselines and configuration.
• Design, implement, manage, and support Microsoft Azure services across compute, network infrastructure, backup, identity, and security.
• Monitor cloud environments and resolve performance, availability, and configuration issues.

Cybersecurity & Infrastructure Management

• Support and lead cybersecurity operations, including incident response, system security enhancement, and vulnerability remediation.
• Implement and enforce security controls, including Multi-Factor Authentication (MFA) and Conditional Access policies.
• Monitor and maintain the security and integrity of client IT environments.
• Identify potential security risks and recommend appropriate remediation measures.

Networking & Connectivity

• Provide advanced support for network infrastructure, including switches, routers, VLANs, DNS, VPNs, and firewall configurations.
• Manage, configure, and troubleshoot firewall platforms, security policies, and network surveillance systems.
• Coordinate with Internet Service Providers (ISPs), telecommunications carriers, and other vendors to resolve connectivity and network-related issues.
• Support and administer voice and telephony services as required.

Technical Projects & Documentation

• Contribute to technical projects involving IT solution design, implementation, configuration, and deployment.
• Assist with technical handovers to ensure the proper transition of newly implemented systems and services to support teams.
• Develop, maintain, and update technical documentation, system configurations, solution designs, and operational runbooks.
• Recommend improvements to existing infrastructure, systems, and technical processes.

Team Support & Mentoring

• Provide technical guidance and assistance to Level 1 Technicians.
• Mentor junior team members and strengthen their technical knowledge and troubleshooting capabilities.
• Promote consistent technical standards, documentation practices, and service delivery procedures.
• Collaborate with the Technical Services team to ensure efficient resolution of client issues and successful delivery of IT services.

About the Client

Our client is a New Zealand-owned managed IT services provider established in 2009, specializing in cybersecurity, cloud solutions, and business technology support. They deliver Microsoft 365 administration, IT infrastructure management, proactive monitoring, data backup, disaster recovery, and technology procurement. Serving businesses across healthcare, finance, legal, construction, and retail industries, they provide tailored solutions that strengthen cybersecurity, improve operational efficiency, and minimize downtime. Through proactive IT management, responsive technical expertise, and long‑term partnerships, our client helps organizations maintain secure, resilient, and productive digital environments.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.