Senior Systems Engineer - Level 3 | WFH | Day Shift | Weekends Off | Day 1 HMO

Emapta; Metro Manila; Remote; PHP 5,041,000 - 7,561,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Permanent WFH arrangement

Fixed weekends off

Salary Advance Program

Upskilling through Emapta Academy

Job summary

Emapta is seeking a Senior Systems Engineer - Level 3 for their NZ client, offering permanent WFH and a day shift. Bring 5+ years’ IT infrastructure and MSP experience to manage complex escalations, administer M365/Azure, and lead cybersecurity operations.

Excellent documentation, mentoring, and project delivery are essential to support clients across industries. The role provides growth opportunities, onboarding benefits, and a structured work-life balance while collaborating with global teams

Qualifications

• 5+ years of IT infrastructure and technical support experience, Level 2/3.
• Experience in MSP or multi-client environments preferred.
• Strong Microsoft 365, Azure, Windows Server, AD and group policy knowledge.
• Solid networking: VLANs, VPN, DNS, DHCP, firewalls.
• Cybersecurity operations and scripting with PowerShell.

Responsibilities

• Manage complex escalations end-to-end with root-cause analysis.
• Administer Microsoft 365, Azure, private cloud, Hyper-V, and SCOM.
• Lead cybersecurity operations, incident response, and hardening.
• Deliver projects from design to handover with documentation.
• Mentor Level 1/2 engineers and maintain runbooks.

Skills

MSP experience

Microsoft 365 admin

Azure networking

Windows Server

Active Directory

Group Policy

Networking

PowerShell scripting

Cybersecurity operations

Hyper-V

Kaseya VSA

SCOM

Tools

SCOM

Job description

Secure New Zealand Businesses Through Advanced Cloud Infrastructure Expertise

New Zealand businesses depend on secure, resilient technology to protect operations and sustain growth. Bring your infrastructure expertise to this mission as a Senior Systems Engineer - Level 3 with Emapta. Support a cybersecurity-led managed IT services provider trusted across diverse industries. Gain international technology exposure, contribute to business resilience, and pursue lasting career growth alongside exceptional top 1% talent.

Job Overview

• Employment type: Full-time
• Shift: Day Shift | 9:00 AM-6:00 PM NZT (5:00 AM-2:00 PM Manila Time) | Weekends Off
• Work setup: Work From Home

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift Schedule
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Required Experience and Skills

• Minimum of 5 years of professional IT infrastructure and technical support experience, with demonstrated senior Level 2 or Level 3 expertise.
• Previous experience in a Managed Service Provider (MSP) or multi-client environment is strongly preferred.
• Advanced proficiency in Microsoft 365 administration and troubleshooting.
• Strong expertise in Microsoft Azure infrastructure and networking.
• Extensive knowledge of Windows Server, Active Directory, and Group Policy.
• Advanced networking expertise across VLANs, routing, VPNs, DNS, DHCP, and firewalls.
• Strong hands-on experience in cybersecurity operations and firewall management.
• Experience with virtualization technologies, preferably Microsoft Hyper-V.
• Advanced PowerShell scripting and automation skills.
• Proven ability to diagnose complex technical issues through independent analysis and systematic troubleshooting beyond predefined scripts.
• Demonstrated ability to manage technical escalations from initial investigation through root-cause identification and final resolution.
• Excellent technical documentation, written communication, and verbal communication skills.
• Strong organizational and time management skills, with the ability to work independently, prioritize effectively, and maintain accountability for deliverables.

Preferred Certifications or Commitment to Obtain Within 12 Months

• Relevant Microsoft Azure, Microsoft 365, or Microsoft Security certifications, including Azure Administrator Associate, Azure Network Engineer Associate, or Azure Solutions Architect Expert.
• Sophos Firewall certification.
• Networking certification such as CCNA, CCNP, or equivalent.
• Equivalent demonstrated commercial experience may substitute for formal certifications.

Personal Attributes

• Strong ownership, accountability, and commitment to issue resolution.
• Calm, methodical problem-solving under pressure, with sound judgment, security awareness, and commercial understanding.
• Excellent communication skills, adapting technical explanations to different audiences.
• Willingness to mentor colleagues, share knowledge, and maintain accurate documentation.
• Commitment to continuous improvement, constructively challenging assumptions, and recommending effective solutions.

Performance Expectations

• Resolve complex escalations through clear communication, thorough investigation, root-cause analysis, permanent corrective actions, and complete documentation.
• Deliver technical projects and system changes safely within approved scope and established processes.
• Proactively improve client environments through practical recommendations and early technical risk identification.
• Guide Level 1 and Level 2 engineers to strengthen technical capabilities and reduce recurring escalations.
• Maintain accurate, accessible technical records, runbooks, and infrastructure diagrams.

Your Daily Tasks

Key Responsibilities

• Manage complex technical escalations end-to-end, coordinating with clients, vendors, carriers, and third parties to identify root causes and implement permanent solutions.
• Administer Microsoft 365, Azure, private cloud, Hyper-V, and SCOM environments.
• Manage cybersecurity operations, incident response, security hardening, vulnerability remediation, MFA, Conditional Access, and least-privilege controls.
• Resolve advanced network, firewall, ISP, connectivity, carrier, voice, and telephony issues.
• Deliver technical projects from discovery and design through implementation, testing, documentation, and handover.
• Assess technical debt, security vulnerabilities, capacity constraints, and reliability risks; conduct peer reviews and maintain technical documentation, diagrams, and runbooks.
• Mentor Level 1 and Level 2 engineers through technical guidance, escalation support, peer reviews, and knowledge transfer.

Microsoft 365 and Identity

• Administer Exchange Online, SharePoint Online, Teams, OneDrive, and other Microsoft 365 services.
• Manage Entra ID, Conditional Access, MFA, enterprise applications, identity security, and system hardening.
• Resolve mail-flow, authentication, permissions, and security issues while enforcing compliance and data protection controls.
• Automate Microsoft 365, Exchange Online, and Entra ID administration using PowerShell.

Azure

• Design, deploy, manage, and troubleshoot Azure environments aligned with business and technical requirements.
• Configure VNets, subnets, network security groups, VPN gateways, routing, peering, and private connectivity.
• Manage Azure VMs, storage, backups, monitoring, recovery, and security; resolve hybrid infrastructure and cloud connectivity issues independently.

Networking, Firewalls and Security

• Troubleshoot Layer 2/3 networks, TCP/IP, DNS, DHCP, VLANs, NAT, routing, VPNs, and managed switches.
• Configure firewalls, site-to-site and remote-access VPNs, BGP, and dynamic routing across Azure and multi-site environments.
• Resolve ISP/WAN issues with carriers; manage enterprise firewall policies, incident response, and Sophos Firewall/XGS where applicable.
• Implement endpoint security, vulnerability management, identity protection, and system hardening.

Infrastructure and Private Cloud

• Administer Windows Server, Active Directory, Group Policy, DNS, DHCP, and Hyper-V clusters, networks, storage, and VMs.
• Maintain high-availability infrastructure and resolve server, storage, virtualization, hardware, and RAID failures.
• Implement and validate backup, restore, and disaster recovery operations; monitor infrastructure through SCOM or comparable platforms.

MSP Service Delivery

• Manage multiple client environments, technologies, priorities, tickets, and escalations independently while meeting service expectations.
• Maintain accurate RMM, PSA, documentation, technical notes, and time records; use Kaseya VSA X where applicable.
• Follow approved change-control, security, and documentation procedures.

Projects and Solution Delivery

• Assess requirements and lead cloud, infrastructure, networking, and cybersecurity projects from solution design through implementation and handover.
• Prepare technical designs, implementation/test plans, rollback procedures, and handover documentation.
• Identify project risks, dependencies, and prerequisites; execute approved production changes and communicate estimates, blockers, and scope changes.
• Provide Account Management and leadership with technical recommendations, proposals, and solution designs.

Client and Vendor Engagement

• Explain technical concepts to technical and nontechnical stakeholders during client meetings, projects, and incidents.
• Coordinate with Microsoft, Sophos, ISPs, and other vendors to resolve escalations.
• Recommend practical, cost-effective solutions aligned with business requirements and maintain timely, professional client communication throughout incidents, outages, and projects.

About the Client

Our client is a New Zealand-owned managed IT services provider based in Auckland, specializing in cybersecurity-led technology solutions. They deliver managed IT support, Microsoft 365 services, cloud infrastructure, network management, data backup and recovery, VoIP communications, and strategic IT consulting. Serving businesses across healthcare, finance, legal, construction, and retail industries, they combine proactive monitoring, advanced security expertise, and tailored technology strategies. Their commitment to reliability, innovation, and personalized service helps organizations strengthen cybersecurity, minimize downtime, improve productivity, and achieve sustainable business growth.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.