L1 Technician

1840 & Company; Cebu City; Remote; PHP 435.000 - 521.000; Vollzeit

Zusammenfassung

1840 & Company is seeking a remote L1 Technician in the Philippines to provide first-line IT support to end-users. You will troubleshoot hardware and software on desktops, laptops, and mobile devices, and install or configure operating systems and applications. You will document tickets and assist with basic network issues.

Applicants with CompTIA A+ or Microsoft certifications are preferred; an active NBI clearance is required. Graveyard shift availability is expected.

Qualifikationen

• Diploma required; CompTIA A+ or Microsoft Certified Professional is a plus.
• Basic understanding of computer hardware, operating systems, and software applications.
• Experience with ConnectWise is preferred.
• Willing to work graveyard schedule; Active NBI clearance required.

Aufgaben

• Respond to and resolve support requests via phone, email, or in-person.
• Troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems and software applications.
• Assist with network connectivity issues and basic network troubleshooting.
• Document and track support requests and resolutions in the ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Provide excellent customer service and maintain a positive user experience.

Kenntnisse

Problem solving

Attention to detail

Communication skills

Interpersonal skills

Teamwork

Independence

Ausbildung

Diploma

Tools

ConnectWise

Jobbeschreibung

About the Job Job Summary: We are seeking a dedicated and detail-oriented remote L1 Technician to join our IT support team in Philippines. The ideal candidate will provide first-level technical support to end-users, ensuring timely resolution of hardware and software issues. Job Details Responsibilities - Respond to and resolve technical support requests via phone, email, or in-person. - Troubleshoot and diagnose hardware and software issues on desktops, laptops, and mobile devices. - Install, configure, and maintain operating systems and software applications. - Assist with network connectivity issues and basic network troubleshooting. - Document and track support requests and resolutions in the ticketing system. - Escalate complex issues to higher-level support teams as necessary. - Provide excellent customer service and maintain a positive user experience.

Salary & Benefits

• Employment Type: Full-Time Independent Contractor
• Department: Information Technology (IT)
• Job Level: Entry Level
• Experience: 2 Years
• Education: Diploma
• Qualification:
• High school diploma or equivalent; additional technical certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Basic understanding of computer hardware, operating systems, and software applications.
• Must have connectwise experience.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Prior experience in a technical support role is preferred but not required.
• Willing to work on a graveyard schedule.
• Must have an Active NBI clearance.
• Pay: Hourly, $ 5.00 – 6.00
• Break: Unpaid, 60 mins Working Hours - Monday: 07:00 - 17:00 - Tuesday: 07:00 - 17:00 - Wednesday: 07:00 - 17:00 - Thursday: 07:00 - 17:00 - Friday: 07:00 - 17:00 Additional Requirements
• Tech Requirements: Windows or Mac
• Language: English About the Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.