Legal Intake Virtual Assistant (VA) - Phone & Call Handling Focus

Valgorithm Company; Philippines; À distance; PHP 1 508 000 - 2 261 000; Plein temps

Avantages offerts par ce poste

100% remote

Full onboarding and training

8 paid non-working holidays per year +

Vacation days

Hands-on US legal industry experience

Room to grow

Résumé du poste

Valgorithm is seeking a warm, patient Legal Intake Virtual Assistant to join our US employment law practice from the Philippines. You will answer inbound calls, document client stories in intake forms, and write clear summaries for the legal team.

This fully remote role requires excellent English, 1+ year of phone-based experience, strong empathy, and discretion. You will work with the CEO and VA Manager, participate in onboarding, and support remote operations with adherence to SOPs.

Qualifications

• Excellent English, both spoken and listening comprehension.
• 1+ years in a phone-based, client-facing role.
• Experience in a legal setting preferred.
• Strong empathy and patience.
• Calm, professional presence on the phone.
• Clear, organized writing for case summaries and daily reports.
• Confidentiality and discretion with sensitive information.
• Reliable and self-directed in a remote setting.

Responsabilités

• Answer inbound calls warmly and professionally.
• Listen carefully and make callers feel heard and respected, without giving legal advice.
• Complete intake forms accurately per guidelines.
• Write clear, well-organized summaries for the legal team.
• Handle follow-up calls and outbound outreach as assigned.
• Flag urgent cases promptly to the legal team.
• Communicate clearly with attorneys and staff.
• Support light admin tasks when calls are slow.
• Follow SOPs, attendance, time tracking, and daily reporting.
• Join team meetings and share feedback.
• Collaborate with CEO and VA Manager to improve service quality.

Connaissances

Excellent English

Phone-based experience

Empathy

Attention to detail

Strong communication

Writing skills

Confidentiality

Remote work discipline

Outils

VoIP

Web forms

Slack

Time tracking

Description du poste

Valgorithm is a consulting firm that helps legal and healthcare businesses streamline their operations through automation, fractional services, and dedicated virtual support. We are looking for a warm, patient, and highly communicative Legal Intake Virtual Assistant to join our team and support a U.S. employment law practice by answering inbound calls from leads, listening carefully to their stories and documenting their information accurately in structured intake forms. If you enjoy talking with people, listening with patience and respect, and making them feel heard, this role is for you.

Responsibilities

• Answer inbound calls from potential clients with warmth, patience, and professionalism
• Listen carefully to each caller's story and make them feel heard and respected, without giving legal advice
• Complete intake forms accurately and in detail, following the firm's guidelines
• Write clear, well-organized summaries of each caller's situation for the legal team
• Handle follow-up calls from existing leads and make outbound calls as assigned
• Flag urgent or unusual cases to the legal team promptly
• Communicate clearly and respectfully with attorneys, legal staff, and the Valgorithm team
• Support light administrative tasks when call volume is low
• Follow Valgorithm's internal policies and SOPs, including attendance, time tracking, and daily reporting
• Join internal team meetings, updates, and feedback sessions
• Keep Valgorithm informed, and raise process gaps or improvement ideas
• Collaborate with the CEO and VA Manager to improve service quality

30-60-90 Day Plan

First 30 Days - Onboarding & Training

• Complete Valgorithm onboarding and training on intake process and documentation standards
• Shadow experienced intake VAs on live calls to learn the call flow, tone, and expectations
• Begin handling intake calls under supervision
• Learn Valgorithm's internal policies, SOPs, and daily reporting routine
• Hold weekly check-ins with the VA Manager

Days 31-60 - Independent Call Handling

• Handle inbound intake calls independently with high accuracy
• Manage follow-up calls from existing leads
• Send accurate daily reports consistently, following internal SOPs
• Spot incomplete or urgent leads and elevate them appropriately

Days 61-90 - Full Ownership & Optimization

• Fully own the intake phone line during your shift with high responsiveness
• Support outbound calls and other call-related tasks as assigned
• Identify gaps or improvements in the intake process and suggest solutions

Requirements

Experience & Skills

• Excellent English, both spoken and listening comprehension. You must understand callers with different accents, speaking speeds, and emotional states, and express yourself clearly and naturally
• 1+ years of experience in a phone-based, client-facing role (legal intake, call center, customer support, or similar)
• Experience in a legal setting (legal assistant, paralegal, or legal intake) is preferred
• Strong empathy and patience. You genuinely enjoy talking with people, listening to their stories with respect, and making them feel heard
• A calm, professional presence on the phone, including with callers who are upset or confused
• Strong critical thinking. You can work out what information matters, handle situations that don't fit the script, and know when to elevate
• High attention to detail. You can listen, type, and fill out forms accurately at the same time
• Clear, organized writing skills for case summaries and daily reports
• Comfortable with VoIP phone systems, web-based forms, email, Slack, and time-tracking tools
• Ability to maintain strict confidentiality and handle sensitive personal and legal information with discretion
• Reliable and self-directed, able to follow structured processes independently in a remote setting

Work Environment Requirements

• Dedicated Computer: A personal computer (not shared with family members) with at least 8GB RAM, current security updates, and antivirus software
• Primary Internet Connection: At least 20 Mbps download and 10 Mbps upload
• Backup Internet Connection: A secondary option such as pocket wifi, a prepaid modem, or a mobile data plan
• Quality Headset: A noise-canceling headset with a clear microphone
• Quiet Workspace: A consistently quiet space free from background noise, which is essential for phone calls
• Licensed Operating System: Windows 10 or higher, or macOS 10.15.5 or higher
• Availability during Eastern Time (EST) business hours

Benefits

• 100% remote, full-time position (160 hours/month)
• 8 paid non-working holidays per year + vacation days
• Full onboarding, training, and ongoing support from Valgorithm's internal team
• Make a real difference by being the first voice people hear when they reach out for help
• Hands‑on experience in the U.S. legal industry
• Work in a dynamic, fast-paced environment with room to grow and take on more responsibility