Administrative & Inbound Call Support

KAMI Workforce; Manila; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Full-time

Work with a US-based legal tech team

Clear scripts, defined workflows

Job summary

KAMI Workforce is seeking a polished Virtual Assistant to support a US-based legal technology client. You will be the first voice callers hear, handle inbound calls, gather caller details, and route them to the right team.

This role emphasizes accurate information capture, routine admin support, and strict schedule adherence. It is full-time and focuses on clear scripts and defined workflows, with no sales or technical support duties.

Qualifications

• 2–3 years in virtual assistance, customer service or admin support.
• Excellent spoken and written English.
• Professional phone presence and courteous communication.
• Experience with MS Office or Google Workspace.

Responsibilities

• Answer incoming calls professionally using provided scripts.
• Identify caller type: potential client, existing client, vendor, or other.
• Capture caller information and reason for calling.
• Route or escalate via email or defined workflow.
• No requirement to resolve technical or sales issues.
• Maintain accurate call logs and follow escalation procedures.
• Provide routine administrative support: email coordination, data entry, trackers, documentation.

Skills

English proficiency

Phone etiquette

Attention to detail

Remote communication

Time management

Tools

MS Office

Google Workspace

Job description

KAMI Workforce is hiring a polished, reliable Virtual Assistant for a US-based legal technology client. You will be the first voice callers hear when they reach the company. You will answer inbound calls, find out who is calling and why, and pass the details to the right team. You will also provide day-to-day administrative support.

This is not a sales or technical support role. You won't be expected to close deals or troubleshoot issues. Your job is to capture information accurately and route it quickly.

What You'll Do

• Answer incoming calls professionally, using the provided scripts
• Identify the type of caller: potential client, existing client, vendor or sales caller, or other inquiry
• Capture the caller's basic information and reason for calling
• Route or ... via email or the defined workflow
• No requirement to resolve technical/customer-support issues or conduct sales.
• Keep accurate call logs and follow established escalation procedures
• Provide routine administrative support, including email coordination, data entry, trackers, and documentation

Requirements

What We're Looking For

• 2–3 years of experience in virtual assistance, customer service, reception, or administrative support (BPO, customer service, VA, or receptionist background preferred)
• Strong spoken and written English
• A clear, professional, and confident phone voice
• A polite, service-oriented attitude
• Working knowledge of MS Office or Google Workspace, email, and basic calling applications
• Strong attention to detail and accurate information capture
• Dependable attendance and strict schedule adherence

Benefits

Why Join

• Full-time
• Work with a US-based legal tech team
• Clear scripts, defined workflows, and a focused scope, so you know what success looks like