Administrative & Inbound Call Support

KAMI Workforce; Metro Manila; Remote; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Full-time employment

Work with US-based team

Clear scripts & defined workflows

Job summary

KAMI Workforce is hiring a polished, reliable Virtual Assistant for a US-based legal technology client. You will be the first voice callers hear when they reach the company, answer inbound calls, capture details, and route to the appropriate team. You will also provide day-to-day administrative support.

This is not a sales or technical support role; you will not close deals or troubleshoot. Expect scripts, defined workflows, and a focus on accurate information capture and timely escalation.

Qualifications

• 2–3 years of experience in virtual assistance, customer service, reception, or administrative support (BPO, customer service, VA, or receptionist background preferred).
• Strong spoken and written English.
• A clear, professional, and confident phone voice.
• A polite, service-oriented attitude.
• Working knowledge of MS Office or Google Workspace, email, and basic calling applications.
• Strong attention to detail and accurate information capture.
• Dependable attendance and strict schedule adherence.

Responsibilities

• Answer incoming calls professionally, using the provided scripts.
• Identify the type of caller: potential client, existing client, vendor or sales caller, or other inquiry.
• Capture the caller's basic information and reason for calling.
• Route or escalate the details to the right Sales, Customer Support, or internal team via email or the defined workflow.
• No requirement to resolve technical/customer-support issues or conduct sales.
• Keep accurate call logs and follow established escalation procedures.
• Provide routine administrative support, including email coordination, data entry, trackers, and documentation.

Skills

English proficiency

Phone etiquette

MS Office / Google Workspace

Attention to detail

Schedule adherence

Tools

MS Office

Google Workspace

Job description

KAMI Workforce is hiring a polished, reliable Virtual Assistant for a US-based legal technology client. You will be the first voice callers hear when they reach the company. You will answer inbound calls, find out who is calling and why, and pass the details to the right team. You will also provide day-to-day administrative support.

This is not a sales or technical support role. You won't be expected to close deals or troubleshoot issues. Your job is to capture information accurately and route it quickly.

What You'll Do

• Answer incoming calls professionally, using the provided scripts
• Identify the type of caller: potential client, existing client, vendor or sales caller, or other inquiry
• Capture the caller's basic information and reason for calling
• Route or escalat the details to the right Sales, Customer Support, or internal team via email or the defined workflow
• No requirement to resolve technical/customer-support issues or conduct sales.
• Keep accurate call logs and follow established escalation procedures
• Provide routine administrative support, including email coordination, data entry, trackers, and documentation

What We're Looking For

• 2–3 years of experience in virtual assistance, customer service, reception, or administrative support (BPO, customer service, VA, or receptionist background preferred)
• Strong spoken and written English
• A clear, professional, and confident phone voice
• A polite, service-oriented attitude
• Working knowledge of MS Office or Google Workspace, email, and basic calling applications
• Strong attention to detail and accurate information capture
• Dependable attendance and strict schedule adherence

Why Join

• Full-time
• Work with a US-based legal tech team
• Clear scripts, defined workflows, and a focused scope, so you know what success looks like