Learning Facilitator II — Remote & In-Person Training

Sun Life Financial; Taguig; Presencial; PHP 420 000 - 660 000; Tempo integral

Resumo da oferta

Sun Life Financial in Taguig is seeking a Learning Facilitator II to deliver world-class learning for associates across Canadian Operations. You will facilitate both in-class and remote delivery, manage new-hire groups, and coach learners using adult learning principles.

You will identify risks, collaborate with leaders, and continuously develop facilitation expertise while aligning with Sun Life values and operational metrics.

Qualificações

• Requires college diploma or university degree with at least two years in facilitation.
• Certification in adult education preferred.
• Two to five years of contact centre training experience is advantageous.
• Strong ability to present information and manage learners effectively.
• Proven virtual facilitation skills and ability to engage online learners.

Responsabilidades

• Deliver world-class learning and ensure Sun Life standards are met.
• Facilitate learner-centric training for multiple audiences at various locations.
• Lead and coach groups, up to 20 learners per session, adapting to learner needs.
• Identify risks and collaborate with leaders to mitigate learning gaps.
• Draft facilitator guides and mentor newer facilitators.

Conhecimentos

Facilitation

Adult learning

Public Speaking

Virtual facilitation

Communication

Coaching

Formação académica

College diploma or university degree

Certification in adult education

Ferramentas

Learning management systems

Virtual training tools

Facilitation software

Descrição da oferta de emprego

Sun Life Financial in Taguig is seeking a Learning Facilitator II to deliver world-class learning for associates across Canadian Operations. You will facilitate both in-class and remote delivery, manage new-hire groups, and coach learners using adult learning principles.

You will identify risks, collaborate with leaders, and continuously develop facilitation expertise while aligning with Sun Life values and operational metrics.