Senior Learning Facilitator - Live & Virtual Training

Sun Life; Taguig; On-site; PHP 3,327,000 - 4,798,000; Full time

Job summary

Sun Life is seeking a Learning Facilitator to deliver learner-centric training for associates across Canadian Operations. The role requires in-class and remote delivery, adjusting to learner needs while upholding program objectives.

Responsibilities include facilitating sessions, assessing learner performance, and collaborating with design teams to improve curriculum. Prior experience in financial services operations is an asset.

Qualifications

• College diploma or university degree plus 2+ years in a facilitation role.
• Certification in adult education preferred (Bachelor of Education or college certificate).
• Two to five years of contact centre training experience is an asset.
• Strong ability to present information and guide learners effectively.

Responsibilities

• Deliver world-class learning that meets Sun Life standards.
• Facilitate and support learner-centric training programs across multiple locations.
• Lead groups of up to 20 learners per session and provide coaching and motivation.

Skills

Facilitation

Adult learning

Virtual delivery

Bilingual English-French

Customer focus

Education

College diploma or university degree

Certification in adult education

Tools

Learning management system (LMS)

Job description

Sun Life is seeking a Learning Facilitator to deliver learner-centric training for associates across Canadian Operations. The role requires in-class and remote delivery, adjusting to learner needs while upholding program objectives.

Responsibilities include facilitating sessions, assessing learner performance, and collaborating with design teams to improve curriculum. Prior experience in financial services operations is an asset.