Global L&D Advisor — Training & LMS Specialist

White & Case LLP; Philippines; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

White & Case LLP in Manila seeks a Learning and Development Advisor to support development and execution of L&D initiatives aligned with organizational needs. Collaborates with CoE and Aligned HR Operations to manage training events in the LMS.

Responsibilities include handling complex training administration, building reports, and supporting process improvements to meet global standards in a fast-paced, multinational legal services environment.

Qualifications

• Bachelor's/College Degree required.
• 3–5 years’ experience in a related role.
• Customer service skills required.
• Excellent written and verbal communication; able to work at all levels.
• Proficiency with MS Office tools for data analysis and presentation.
• Able to work in rotating shifts (APAC, EMEA and Americas time zones) and hybrid setup.

Responsibilities

• Serve as SME in training administration and L&D services for the Firm, vendors, and employees.
• Escalation point for complex training admin issues; coordinate with COEs and SMEs.
• Builds reports and dashboards to measure team capacity and end-user adoption.
• Support process training for new hires and upskilling of existing staff; drive process improvements.
• Represent the team in process improvement meetings and stakeholder sessions.
• Manage team mailboxes and Case Management Tool; assist in triaging cases.
• Update Work Instructions quarterly with process owners.

Skills

Customer Service

Communication

Collaboration

Attention to detail

MS Office

Education

Bachelor's/College Degree

Tools

ServiceNow

LMS

MS Word

MS Excel

PowerPoint

MS Access

MS Visio

Job description

White & Case LLP in Manila seeks a Learning and Development Advisor to support development and execution of L&D initiatives aligned with organizational needs. Collaborates with CoE and Aligned HR Operations to manage training events in the LMS.

Responsibilities include handling complex training administration, building reports, and supporting process improvements to meet global standards in a fast-paced, multinational legal services environment.